Common use of Change Request Procedure Clause in Contracts

Change Request Procedure. (1) During the Build Phase and until Customer’s acceptance of all Features, both parties can request changes to the CAE Services for Cloud (herein: “Change Request”). Any Change Request of Customer or SAP must be in writing and in the format as provided by SAP. (2) After acceptance of all Features no changes can be requested under the same Order Form. (3) Until SAP and Customer have reached an agreement on a Change Request, SAP will perform the CAE Services for Cloud as initially agreed. (4) If Customer submits a Change Request, SAP will investigate the possibilities of making the changes and inform Customer within a reasonable period of time. In case of an affirmative response, SAP will provide Customer with a change offer specifying the effects of the change on subscription fees, timing, and other parts of the CAE Services for Cloud. Customer must thereupon inform XXX in writing within five working days whether the change offer is accepted. (5) If the investigation of a Change Request itself requires substantial work, SAP is entitled to invoice Customer separately for that work. Timelines (e.g. milestone plan) will be adjusted taking into account the period during which SAP investigates the possibilities of the requested change, prepares a change offer, and/or negotiates with Customer regarding the commercial and contractual aspects of the Change Request. (6) If SAP submits a Change Request, Customer must notify SAP in writing within ten working days whether the Change Request is accepted.