Common use of Characteristics Clause in Contracts

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Indicative typical duties and skills of this level may include: Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. – Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. – Maintenance of basic manual and/or computerised records. – Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions etc. – Handling, recording or distributing mail including messenger service. – Simple stock control functions (e.g. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Skills Indicative typical duties and skills of this level may include: Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. – Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. – Maintenance of basic basis manual and/or computerised records. – Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions etc. – HandlingXxxxxxxx, recording or of distributing mail including messenger service. – Simple stock control functions (e.g. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s 's work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Skills Indicative typical duties and skills of this level may include:  Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. –  Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. –  Maintenance of basic manual and/or computerised records. –  Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions requisitions, etc. –  Handling, recording or distributing mail including messenger service. –  Simple stock control functions (e.g. eg. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. –  Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. –  The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s 's work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Indicative typical duties and skills of this level may include: Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. – - Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. – - Maintenance of basic manual and/or computerised records. – - Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions etc. – - Handling, recording or distributing mail including messenger service. – - Simple stock control functions (e.g. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – - Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – - The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s 's work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Skills Indicative typical duties and skills of this level may include: • Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. – • Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. – • Maintenance of basic manual and/or computerised records. – • Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions requisitions, etc. – • Handling, recording or distributing mail including messenger service. – • Simple stock control functions (e.g. eg. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – • Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – • The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s 's work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Skills Indicative typical duties and skills of this level may include: • Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. eg. reception, switchboard. – • Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. – • Maintenance of basic manual and/or computerised records. – • Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions requisitions, etc. – • Handling, recording or distributing mail including messenger service. – • Simple stock control functions (e.g. eg. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – • Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – • The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s 's work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Skills Indicative typical duties and skills of this level may include: Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. – - Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. – - Maintenance of basic manual and/or computerised records. – - Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions requisitions, etc. – - Handling, recording or distributing mail including messenger service. – - Simple stock control functions (e.g. eg. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – - Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – - The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s 's work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Indicative typical duties and skills of this level may include: Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. – - Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. – - Maintenance of basic manual and/or computerised records. – - Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions etc. – - Handling, recording or distributing mail including messenger service. – - Simple stock control functions (e.g. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – - Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – - The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.. LEVEL 2 Range = 96% - 100% Employees shall be graded at this level where the principal characteristics of their employment, as determined by the employer, are identified as follows:

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s 's work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Skills Indicative typical duties and skills of this level may include: Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. – Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. – Maintenance of basic basis manual and/or computerised records. – Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions etc. – HandlingXxxxxxxx, recording or of distributing mail including messenger service. – Simple stock control functions (e.g. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.. CLERICAL LEVEL 2 Employees shall be graded at this level where the principal characteristics of their employment, as determined by the employer, are identified as follows:

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s 's work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. • Typical Duties/Skills: Skills Indicative typical duties and skills of this level may include: include - Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. – Telephonists involved in the manipulation Operation of communication apparatus, including computerised keyboard/switchboard/call centretelephone, email, personal computer and other communication devices. – Maintenance of basic manual and/or computerised records. – Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions etc. – Handling, recording or distributing mail including messenger service. – Simple stock control functions (e.g. eg seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – Copy typing and audio typing. The routine operation of a range of equipment including personal computers, adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.

Characteristics. Employees at this level may include the initial recruit who may have limited relevant experience. Initially work is performed under close direction using established practices, procedures and instructions. Later, work is likely to be performed under routine supervision with intermittent checking. Such employees perform routine clerical and office functions requiring an understanding of clear, straightforward straight forward rules or procedures. Problems can usually be solved by reference to established practices, procedures and instructions. Employees at this level are responsible and accountable for their own work within established routines, methods and procedures and the less experienced employee’s work may be subject to checking at all stages. The more experienced employee may be required to give assistance to less experienced employees in the same classification. Typical Duties/Skills: Indicative typical duties and skills of this level may include: • Directing telephone callers to appropriate staff, issuing and receiving standard forms, relaying internal information and greeting of visitors e.g. reception, switchboard. – • Telephonists involved in the manipulation of communication apparatus, including computerised keyboard/switchboard/call centre. – • Maintenance of basic manual and/or computerised records. – • Filing, recording, matching, checking and batching of accounts, records, invoices, orders, store requisitions etc. – • Handling, recording or distributing mail including messenger service. – • Simple stock control functions (e.g. seeing that the office or department has adequate supplies of stationery, standard printed forms, tea room amenities etc.) within clearly established parameters. – • Copy typing and audio typing. The routine operation of a range of equipment including adding machines, calculators, cash registers, facsimile and telex machines, photocopiers, guillotines, franking machines, switchboard, computerised radio/telephone equipment, or any other equipment to facilitate communications, paging systems, telephone/intercom systems, telephone answering machines. – • The basic use of keyboard operated equipment including typewriters/computers, word processing, micro personal computers and attached printers.