Common use of Characteristics Clause in Contracts

Characteristics. This level caters for the employees who have had sufficient experience and/or training to enable them to carry out their assigned duties under limited supervision. Employees at this level are responsible and accountable for their own work, with checking related to overall progress. In some situations detailed instructions may be necessary. Employees are required to exercise judgement and initiative within a broad range of their skills and knowledge. The work of these employees may be subject to final checking and as required progress checking. Such employees may be required to check the work and/or provide guidance to other employees at a lower level and/or provide assistance to less experienced employees at the same level. Typical Duties/Skills: Indicative typical duties and skills at this level may include: Reception/switchboard/call centre duties as in Level 1 and in addition, responding to enquiries, where presentation and the use of interpersonal skills together with the acquisition of sound knowledge of the organisation’s operations and services are a key aspect of the position, e.g. reception/switchboard. – Specialised operations of computerised radio/telephone equipment, micro personal computer and typewriter. – Word processing e.g. the use of a word processing software package to create, format, edit correct, print and save text documents. – Stenographer/person solely employed to take shorthand at 100 words per minute and to transcribe by means of appropriate keyboard equipment at 98% accuracy. – Copy typing and audio typing at 65 words per minute at 98% accuracy. – Maintenance of records and/or journals including initial processing and recording relating to the following: reconciliation of accounts balance incoming/outgoing cheques invoices debit/credit items payroll data xxxxx cash imprest system letters etc. – Secretarial – performing a broad range of clerical functions within this level. – Computer applications involving clerical skills at this level, which may include one or more of the following functions: – create a data base/files/records spreadsheet/worksheet graphics accounting/payroll file following standard procedures and using existing models/fields of information.

Characteristics. This level caters for the employees who have had sufficient experience and/or training to enable them to carry out their assigned duties under limited supervision. Employees at this level are responsible and accountable for their own work, with checking related to overall progress. In some situations detailed instructions may be necessary. Employees are required to exercise judgement and initiative within a broad range of their skills and knowledge. The work of these employees may be subject to final checking and as required progress checking. Such employees may be required to check the work and/or provide guidance to other employees at a lower level and/or provide assistance to less experienced employees at the same level. Typical Duties/Skills: Skills Indicative typical duties and skills at this level may include: Reception/switchboard/call centre duties as in Level 1 and in addition, addition responding to enquiries, where presentation and the use of interpersonal skills together with the acquisition of sound knowledge of the organisation’s operations and services are a key aspect of the position, e.g. reception/switchboard. – Specialised operations of the computerised radio/telephone equipment, micro personal computer and typewriter. – Word processing e.g. the use of a word processing software package to create, format, edit correct, print and save text documents. – Stenographer/person solely employed to take shorthand at 100 words per minute and to transcribe by means of appropriate keyboard equipment at 98% accuracy. – Copy typing and audio typing at 65 words per minute at 98% accuracy. – Maintenance of records and/or journals including initial processing and recording relating to the following: reconciliation of accounts balance incoming/outgoing cheques invoices debit/credit items payroll data xxxxx cash imprest system letters etc. – Secretarial – performing a broad range of clerical functions within this level. – Computer applications involving clerical skills at this level, which may include one or more of the following functions: – create a data base/files/records spreadsheet/worksheet graphics accounting/payroll file following standard procedures and using existing models/fields of or information.

Characteristics. This level caters for the employees who have had sufficient experience and/or training to enable them to carry out their assigned duties under limited supervision. Employees at this level are responsible and accountable for their own work, with checking related to overall progress. In some situations detailed instructions may be necessary. Employees are required to exercise judgement and initiative within a broad range of their skills and knowledge. The work of these employees may be subject to final checking and as required progress checking. Such employees may be required to check the work and/or provide guidance to other employees at a lower level and/or provide assistance to less experienced employees at the same level. Typical Duties/Skills: Indicative typical duties and skills at this level may include: Reception/switchboard/call centre duties as in Level 1 and in addition, responding to enquiries, where presentation and the use of interpersonal skills together with the acquisition of sound knowledge of the organisation’s 's operations and services are a key aspect of the position, e.g. reception/switchboard. – - Specialised operations of computerised radio/telephone equipment, micro personal computer and typewriter. – - Word processing e.g. the use of a word processing software package to create, format, edit correct, print and save text documents. – - Stenographer/person solely employed to take shorthand at 100 words per minute and to transcribe by means of appropriate keyboard equipment at 98% accuracy. – - Copy typing and audio typing at 65 words per minute at 98% accuracy. – - Maintenance of records and/or journals including initial processing and recording relating to the following: - reconciliation of accounts balance - incoming/outgoing cheques - invoices - debit/credit items - payroll data - xxxxx cash imprest system - letters etc. – - Secretarial – - performing a broad range of clerical functions within this level. – - Computer applications involving clerical skills at this level, which may include one or more of the following functions: – - create a data base/files/records spreadsheet/worksheet graphics accounting/payroll file following standard procedures and using existing models/fields of information.. LEVEL 3 Range = 107% - 110% Employees shall be graded at this level where the principal characteristics of their employment, as determined by the employer, are identified as follows:

Characteristics. This level caters for the employees who have had sufficient experience and/or training to enable them to carry out their assigned duties under limited supervision. Employees at this level are responsible and accountable for their own work, with checking related to overall progress. In some situations detailed instructions may be necessary. Employees are required to exercise judgement and initiative within a broad range of their skills and knowledge. The work of these employees may be subject to final checking and as required progress checking. Such employees may be required to check the work and/or provide guidance to other employees at a lower level and/or provide assistance to less experienced employees at the same level. Typical Duties/Skills: Skills Indicative typical duties and skills at this level may include: Reception/switchboard/call centre duties as in Level 1 and in addition, responding - Responding to enquiriesinquiries, where presentation and the use of interpersonal skills together with the acquisition of sound knowledge of the organisation’s 's operations and services are a key aspect of the position, e.g. eg. reception/switchboard. – - Specialised operations of computerised radio/telephone equipment, micro personal computer and typewriter. – - Word processing e.g. eg. the use of a word processing software package to create, format, edit correct, print and save text documents. – - Stenographer/person solely employed to take shorthand at 100 words per minute and to transcribe by means of appropriate keyboard equipment at 98% accuracy. – - Basic medical terminology typing. - Basic clinical coding. - Copy typing and audio typing at 65 words per minute at 98% accuracy. – - Maintenance of records and/or journals including initial processing and recording relating to the following: - reconciliation of accounts balance - incoming/outgoing cheques - invoices - debit/credit items - payroll data - xxxxx cash imprest system - letters etc. – - Secretarial – - performing a broad range of clerical functions within this level. – - Computer applications involving clerical skills at this level, level which may include one or more of the following functions: – - create a data base/files/records - spreadsheet/worksheet - graphics - accounting/payroll file following standard procedures and using existing models/fields of information.

Characteristics. This level caters for the employees who have had sufficient experience and/or training to enable them to carry out their assigned duties under limited supervision. Employees at this level are responsible and accountable for their own work, with checking related to overall progress. In some situations detailed instructions may be necessary. Employees are required to exercise judgement and initiative within a broad range of their skills and knowledge. The work of these employees may be subject to final checking and as required progress checking. Such employees may be required to check the work and/or provide guidance to other employees at a lower level and/or provide assistance to less experienced employees at the same level. Typical Duties/Skills: Skills Indicative typical duties and skills at this level may include: Reception/switchboard/call centre duties as in Level 1 and in addition, addition responding to enquiries, where presentation and the use of interpersonal skills together with the acquisition of sound knowledge of the organisation’s 's operations and services are a key aspect of the position, e.g. reception/switchboard. – Specialised operations of the computerised radio/telephone equipment, micro personal computer and typewriter. – Word processing e.g. the use of a word processing software package to create, format, edit correct, print and save text documents. – Stenographer/person solely employed to take shorthand at 100 words per minute and to transcribe by means of appropriate keyboard equipment at 98% accuracy. – Copy typing and audio typing at 65 words per minute at 98% accuracy. – Maintenance of records and/or journals including initial processing and recording relating to the following: reconciliation of accounts balance incoming/outgoing cheques invoices debit/credit items payroll data xxxxx cash imprest system letters etc. – Secretarial – - performing a broad range of clerical functions within this level. – Computer applications involving clerical skills at this level, which may include one or more of the following functions: – create a data base/files/records spreadsheet/worksheet graphics accounting/payroll file following standard procedures and using existing models/fields or information. CLERICAL LEVEL 3 Employees shall be graded at this level where the principal characteristics of information.their employment, as determined by the employer, are identified as follows:

Characteristics. This level caters for the employees who have had sufficient experience and/or training to enable them to carry out their assigned duties under limited supervision. ▪ Employees at this level are responsible and accountable for their own work, with checking related to overall progress. In some situations detailed instructions may be necessary. ▪ Employees are required to exercise judgement and initiative within a broad range of their skills and knowledge. ▪ The work of these employees may be subject to final checking and as required progress checking. Such employees may be required to check the work and/or provide guidance to other employees at a lower level and/or provide assistance to less experienced employees at the same levelemployees. Typical Duties/Skills: Skills Indicative typical duties and skills at this level may include: ▪ Reception/switchboard/call centre duties as in Level 1 and in addition, addition responding to enquiries, where presentation and the use of interpersonal skills together with the acquisition of sound knowledge of the organisation’s Company's operations and services are a key aspect of the position, e.g. reception/switchboard. – ▪ Specialised operations of the computerised radio/telephone equipment, micro personal computer and typewriter. – ▪ Word processing e.g. the use of a word processing software package to create, format, edit correct, print and save text documents. – ▪ Stenographer/person solely employed to take shorthand at 100 words per minute and to transcribe by means of appropriate keyboard equipment at 98% accuracy. – ▪ Copy typing and audio typing at 65 words per minute at 98% accuracy. – ▪ Maintenance of records and/or journals including initial processing and recording relating to the following: o reconciliation of accounts balance o incoming/outgoing cheques o invoices and debit/credit items o payroll data x xxxxx cash imprest system o letters etc. – ▪ Secretarial – performing a broad range of clerical functions within this level. – Computer applications involving clerical skills at this level, which may include one or more of the following functions: – o create a data base/files/records o spreadsheet/worksheet o graphics o accounting/payroll file following standard procedures and using existing models/fields or information. LEVEL 3 Employees shall be graded at this level where the principal characteristics of information.their employment, as determined by the Company, are identified as follows:

Characteristics. This level caters for the employees who have had sufficient experience and/or training to enable them to carry out their assigned duties under limited supervision. Employees at this level are responsible and accountable for their own work, with checking related to overall progress. In some situations detailed instructions may be necessary. Employees are required to exercise judgement and initiative within a broad range of their skills and knowledge. The work of these employees may be subject to final checking and as required progress checking. Such employees may be required to check the work and/or provide guidance to other employees at a lower level and/or provide assistance to less experienced employees at the same level. Typical Duties/Skills: Skills Indicative typical duties and skills at this level may include: Reception/switchboard/call centre duties as in Level 1 and in addition, responding • Responding to enquiriesinquiries, where presentation and the use of interpersonal skills together with the acquisition of sound knowledge of the organisation’s 's operations and services are a key aspect of the position, e.g. eg. reception/switchboard. – • Specialised operations of computerised radio/telephone equipment, micro personal computer and typewriter. – • Word processing e.g. eg. the use of a word processing software package to create, format, edit correct, print and save text documents. – • Stenographer/person solely employed to take shorthand at 100 words per minute and to transcribe by means of appropriate keyboard equipment at 98% accuracy. – • Basic medical terminology typing. • Basic clinical coding. • Copy typing and audio typing at 65 words per minute at 98% accuracy. – • Maintenance of records and/or journals including initial processing and recording relating to the following: - reconciliation of accounts balance - incoming/outgoing cheques - invoices - debit/credit items - payroll data - xxxxx cash imprest system - letters etc. – • Secretarial – - performing a broad range of clerical functions within this level. – • Computer applications involving clerical skills at this level, level which may include one or more of the following functions: – - create a data base/files/records - spreadsheet/worksheet - graphics - accounting/payroll file following standard procedures and using existing models/fields of information.