City Public Education Activities. The City will also have a series of public education responsibilities including such activities as: ♦ With advice from the Contractor, adopting clear and reasonable standards for Customers to comply with solid waste program requirements (e.g., How and when to set out carts for Contactor pickup; Types of materials that are acceptable vs. prohibited; Sorting and preparation instructions; etc.). ♦ Maintaining and updating the City’s “Garbage & Recycling” website including all related sub- pages including the Customers’ compliance standards and the current Contract rates and fees. ♦ Customer service complaint assistance for Customers who are not satisfied with the Contractor’s service. Customers must first contact the Contractor before contacting the City. ♦ “Leave behind education tags” – If the Customers sets out a prohibited item that cannot be collected, the Contractor’s Collection crew leaves behind a reminder card/notice for the Customers that is left with or attached to the prohibited item. Other City public education tasks shall be negotiated in good faith between the City and the Contractor and reduced to writing.
