Common use of Classifications and Descriptions Clause in Contracts

Classifications and Descriptions. I. INFORMATION TECHNOLOGIST I Perform personal computer setup, installation, and/or post installation support duties. Duties include but are not limited to the un-boxing and setup of all hardware, installation of software, pc configuration to include network interface card and cables, delivery to and setup of equipment at the customer site, complete system and network integration testing, customer orientation to the system, diagnosis of hardware and software malfunctions, and problem resolution. Diagnose and resolve hardware and software issues submitted to the IT Help Desk via telephone. This position may also answer Technical Support phone calls, initiate and track priority tickets for technical issues and Moves, Add, Changes and Deletes. Provide initial assessments of issues and track escalation or transfer of tickets. Position also remotely solves numerous technical issues via remote management software. Preferred skills:  Diagnose hardware/software/driver malfunctions and conflicts through problem resolution  Perform computer setup, configuration, installation and support duties  Provide training, support and instruction in all version of Office plus other desktop applications  Relocate equipment as required  Utilize remote Desktop Management solutions to resolve desktop problems  Imaging PCs and Laptops using RIS (MSI package), Ghost or SMS  Deploy computers using MS WDS  Install, configure and resolve issues related peripherals, such as scanners, projectors, Blackberries, digital cameras, printers, card readers, encrypted USB drives  Provide 1st and 2nd level support to user requests  Diagnose and replace defective electronic components  Install and configure hardware upgrades, hard drive, memory, video/sound card, CD/DVD writers  Install, configure and resolve issues related to Off-the-shelf software  Install, configure and resolve issues related to supported applications  Migrate user profiles and data between PCs  Install, configure and resolve issues related to desktop encryption  Perform analysis and final resolutions to completed work requests  Monitor, process and update Unicenter trouble tickets  Install, configure and resolve issues related to network/local B&W/color printers  Install, glue, apply anti-theft apparatus  Troubleshoot network connectivity  Perform software maintenance on computers, which includes managing remote defragmentation, adware/spyware blocking and other performance measures.  Complete system and network integration testing  Monitor and resolve PC patching issues  Maintain high customer satisfaction  Answer Helpdesk phones as required  Provide timely onsite service and support for over 25 remote locations  Must be able to lift forty pounds  Conduct physical inventories using bar code equipment and spreadsheets  Physically able to use a pallet xxxx to move equipment and shrink wrap to secure equipment  Must possess a valid California driver’s license and maybe required to drive to remote locations throughout Orange County. Must speak and read English proficiently ATTACHMENT A CLASSIFICATIONS AND DESCRIPTIONS Specific Project Preferred Skills:  Minimum 2 years of experience with MS Windows 7 and Windows XP and Office 2010  A+ certification (highly desirable)  Minimum 1 year experience with Unicenter (CA Service Desk) ticket tracking system  Minimum 1 year experience with the CalWIN image and application  Minimum 1 year experience with SMS or Ghost imaging or Windows Deployment Server  Must have experience with XXXX, Advantage Desktop, CAMS, APS Oracle and MSSP Case Management and Alchemy  Minimum 1 year experience working in large environment over 2,500 users  Experience with Xxxxxx Onbase, CMIPS II, TMS, Genesys, ccPulse  Minimum 1 year experience with Dameware Remote