Code of Practice for Customer Affairs Sample Clauses

Code of Practice for Customer Affairs. 10.1 The Licensee shall prepare and publish a Code of Practice for Customer Affairs approved by the TRC, giving guidance to the Licensee’s Customers and employees in respect of any disputes and complaints relating to the provision by the Licensee of the service. 10.2 The Licensee shall prepare an initial draft of the Code of Practice and submit it for review by the TRC within one year of the Effective Date. 10.3 The Code of Practice for Customer Affairs shall contain guidelines on the following issues: a) complaints; b) dispute settlement process; c) location of customer service departments; d) customer invoices and billing arrangements; e) quality of service performance targets; f) other matters dealt with in the terms and conditions of service of the customer contract referred to earlier in Section 4 of this Schedule; and g) service termination. 10.4 In the event of a dispute relating to the Code of Practice remaining unresolved between the parties in dispute, the TRC shall resolve the issues between the parties in accordance with the Telecommunications Law and Regulations.
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Code of Practice for Customer Affairs. 9.2.1 The Licensee shall prepare and publish a Code of Practice for the Licensee’s Customers in respect of any issues relating to the provision of service by the Licensee. The Code of Practice shall be in accordance with the Regulatory Framework in effect at the time and shall contain at a minimum, information concerning the following: ﺪ-ﻋاﻮﻘﻟا ﺮﺸ-ﻧو ﺮﻴﻀ-ﺤﺗ ﻪﻟ ﺺﺧﺮﻤﻟا ﻰﻠﻋ 9.2.1 ﻖ--ﻠﻌﺘﺗ ﻲ--ﺘﻟاو ﻪﻴآﺮﺘﺸ-ﻤﺑ ﺔ--ﻘﻠﻌﺘﻤﻟا ﺔ--ﻴﻨﻬﻤﻟا ،ﻪ--ﺗﺎﻣﺪﺧ ﺪ--ﻳوﺰﺘﺑ ﺔ--ﻄﺒﺗﺮﻤﻟا رﻮ--ﻣﻷا ﺔ--ﻓﺎﻜﺑ رﺎﻃﻹاو ﺔﻘﻔﺘﻣ ﺪﻋاﻮﻘﻟا ﻩﺬه نﻮﻜﺗ نأ ﻰﻠﻋ ﺚ--ﻴﺤﺑو ﺖ--ﻗﻮﻟا ﻚ--ﻟذ ﻲ--ﻓ ﺬ--ﻓﺎﻨﻟا ﻲ--ﻤﻴﻈﻨﺘﻟا ﺔ--ﻴﻟﺎﺘﻟا تﺎ--ﻣﻮﻠﻌﻤﻟا ﺪ--ﻋاﻮﻘﻟا ﻩﺬ--ه ﻦﻤﻀ--ﺘﺗ :ﻰﻧدا ﺪﺤﺑ a) prices, terms and conditions of Service; b) privacy of Customer information;
Code of Practice for Customer Affairs. 10.1 The Licensee shall prepare and publish a Code of Practice for Customer Affairs approved by the TRC, giving guidance to the Licensee’s customers and employees in respect of any disputes and complaints relating to the provision by the Licensee of the service. 10.2 The Licensee shall prepare an initial draft of the Code of Practice and submit it for review by the TRC within one year of the Effective Date. 10.3 The Code of Practice for Customer Affairs shall contain guidelines on the following issues: a) complaints; b) dispute settlement process; c) location of Customer service departments; d) customer invoices and billing arrangements; e) quality of service performance targets; f) provision of ancillary services; g) other matters dealt with in the terms and conditions of the Customer contract referred to earlier in Section 4 of this Schedule; and h) Service termination.

Related to Code of Practice for Customer Affairs

  • Data Practices The parties acknowledge that this Agreement is subject to the requirements of Minnesota’s Government Data Practices Act, Minnesota Statutes, Section 13.01 et seq.

  • Code of Practice You understand that the Financial Institution has endorsed the voluntary Canadian Code of Practice for Consumer Debit Card Services, a copy of which is available from Us on request or at www.fcac- xxxx.xx.xx. We will be guided in the exercise of Our discretion by the principles of the Canadian Code of Practice for Consumer Debit Card Services in administering the operation of Debit Card Services, although both You and We acknowledge and agree that it is not binding for purposes of this Agreement.

  • Personnel Practices Section 1. The parties agree to establish a Labor-Management Committee to consult on personnel practices. The Committee will consist of five (5) representatives selected by the County and five (5) representatives by the SEIU Local 721. The Chief Executive Officer will designate a representative from CEO/Employee Relations and Department of Human Resources who have authority to resolve issues. The Committee will meet quarterly and consult on County-wide personnel practices including, but not limited to, performance evaluations, appraisals of promotability, grievance, arbitration, appeal processes, and resolution and payment of awards. Section 2. Dignity and Professionalism in the Workplace 1. The Union and Management are committed to working together to ensure a healthy and professional work environment free from emotional and psychological abuse and intimidation and to promote dignity for all workforce members. 2. The Union and Management agree to work together to develop a training program open to managers and SEIU Local 721 represented employees through the Workforce Development Program, the Million Dollar Training Fund and/or other sources of funding designated to promote dignity, prevent and reduce intimidation and other forms of emotional and psychological abuse in the workplace and create awareness of its negative impact. 3. Labor and Management are committed to working together to address complaints of intimidation and other forms of emotional and psychological abuse in the workplace in a timely manner. 4. The County Department of Human Resources is committed to working with the Union to develop policy to promote dignity and respect at the workplace and to prevent intimidation and other forms of emotional and psychological abuse in the workplace. Section 3. Communication through County E-mail Recognizing that e-mail is a standard medium of business communication, the County will meet with representatives of the Union to consider the feasibility of communication with bargaining unit members through their County e-mail addresses. This workgroup will complete its work within 60 days of the Board of Supervisors’ approval of the MOU. The workgroup will present recommendations to the Board of Supervisors for any policy changes. Section 4. Education Based Discipline Education-Based Discipline (EBD) is offered when an employee must serve a suspension from duty as a result of some type of policy violation, but rather than serving the suspension days at home with a loss of pay, some or all of those days can be substituted for a relevant training class or classes. Participation in the program is voluntary for the employee. The Personnel Practices Committee defined in Section 1 will meet to discuss expansion of EBD to all departments in the County.

  • Human and Financial Resources to Implement Safeguards Requirements The Borrower shall make available necessary budgetary and human resources to fully implement the EMP and the RP.

  • Office of Supplier Diversity The State of Florida supports its diverse business community by creating opportunities for woman-, veteran-, and minority-owned small business enterprises to participate in procurements and contracts. The Department encourages supplier diversity through certification of woman-, veteran-, and minority-owned small business enterprises and provides advocacy, outreach, and networking through regional business events. For additional information, please contact the Office of Supplier Diversity (OSD) at xxxxxxx@xxx.xxxxxxxxx.xxx.

  • Sub-Advisor Compliance Policies and Procedures The Sub-Advisor shall promptly provide the Trust CCO with copies of: (i) the Sub-Advisor’s policies and procedures for compliance by the Sub-Advisor with the Federal Securities Laws (together, the “Sub-Advisor Compliance Procedures”), and (ii) any material changes to the Sub-Advisor Compliance Procedures. The Sub-Advisor shall cooperate fully with the Trust CCO so as to facilitate the Trust CCO’s performance of the Trust CCO’s responsibilities under Rule 38a-1 to review, evaluate and report to the Trust’s Board of Trustees on the operation of the Sub-Advisor Compliance Procedures, and shall promptly report to the Trust CCO any Material Compliance Matter arising under the Sub-Advisor Compliance Procedures involving the Sub-Advisor Assets. The Sub-Advisor shall provide to the Trust CCO: (i) quarterly reports confirming the Sub-Advisor’s compliance with the Sub-Advisor Compliance Procedures in managing the Sub-Advisor Assets, and (ii) certifications that there were no Material Compliance Matters involving the Sub-Advisor that arose under the Sub-Advisor Compliance Procedures that affected the Sub-Advisor Assets. At least annually, the Sub-Advisor shall provide a certification to the Trust CCO to the effect that the Sub-Advisor has in place and has implemented policies and procedures that are reasonably designed to ensure compliance by the Sub-Advisor with the Federal Securities Laws.

  • Information Technology Enterprise Architecture Requirements If this Contract involves information technology-related products or services, the Contractor agrees that all such products or services are compatible with any of the technology standards found at xxxxx://xxx.xx.xxx/iot/2394.htm that are applicable, including the assistive technology standard. The State may terminate this Contract for default if the terms of this paragraph are breached.

  • Scope of Practice The scope of practice of the Nurse Practitioner is determined by the context in which: The Nurse Practitioner is authorised to practice. The Nurse Practitioner therefore remains accountable for the practice for which they directed; and the professional efficacy whereby practice is structured in a nursing model and enhanced by autonomy and accountability. The Nurse Practitioner is authorised to directly refer clients/residents to other health professionals, prescribe medications and order diagnostic investigations including pathology and plain screen x-rays. Nurse Practitioners exhibit clinical leadership that influences and progresses clinical care, policy and collaboration through all levels of health service. Employees who are new to the industry and/or have less than three months work experience in the industry may be classified at this level. This level is designed solely as an entry level. An employee at Aged Care Level One will only be eligible for progression to Aged Care Level Two if, the employee: (a) has completed three months continuous employment; and (b) has performed basic duties. The pay points under each classification at Clause 18 – Minimum Weekly Wages have been established to assist employers to understand how existing employees will be paid under this agreement. Each pay point has the letter “A” or “C” adjacent to it, for the following reasons:

  • Required Procurement Procedures for Obtaining Goods and Services The Grantee shall provide maximum open competition when procuring goods and services related to the grant- assisted project in accordance with Section 287.057, Florida Statutes.

  • Policies and Practices The employment relationship between the Parties shall be governed by this Agreement and the policies and practices established by the Company and the Board of Directors (hereinafter referred to as the “Board”). In the event that the terms of this Agreement differ from or are in conflict with the Company’s policies or practices or the Company’s Employee Handbook, this Agreement shall control.

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