Disputes and Complaints. 3-15.1 If the Client is not satisfied with the Approved Inspector’s performance of the Services, it may ask the Approved Inspector to implement the Approved Inspector’s complaints handling procedure. The Approved Inspector shall provide a copy of the procedure on request. The operation of the Approved Inspector’s complaints handling procedure does not affect the Client’s right to refer a dispute to the courts.
Disputes and Complaints. 8.1. Disputes between Tenants will be referred to the Council for due process and the decision of the Council will be binding on all Tenants involved in the dispute.
8.2. Any complaints relating to the implementation of the agreement will be dealt with through the Council’s Complaint Procedure.
Disputes and Complaints. (1) Any dispute concerning the interpretation or application of this Agreement which is not settled by negotiation shall, at the request of any Member party to the dispute, be referred to the Council for decision.
(2) In any case where a dispute has been referred to the Council under the provisions of paragraph (1) of this Article, a majority of Members, or Members holding not less than one third of the total votes, may require the Council, after discussion, to seek the opinion of the advisory panel referred to in paragraph (3) of this Article on the issues in dispute before giving its decision.
(a) Unless the Council unanimously agrees otherwise, the advisory panel shall consist of:
(i) two persons, one having wide experience in matters of the kind in dispute and the other having legal standing and experience, nominated by the exporting Members;
(ii) two such persons nominated by the importing Members; and
(iii) a chairman selected unanimously by the four persons nominated under the provisions of sub-paragraphs (i) and (ii) or, if they fail to agree, by the Chairman of the Council.
(b) Persons from countries whose Governments are Contracting Parties to this Agreement shall be eligible to serve on the advisory panel.
(c) Persons appointed to the advisory panel shall act in their personal capacities and without instructions from any Government.
(d) The expenses of the advisory panel shall be paid by the Organization.
(4) The opinion of the advisory panel and the reasons therefor shall be submitted to the Council which, after considering all the relevant information, shall decide the dispute.
(5) The Council shall rule on any dispute brought before it within six months of submission of such dispute for its consideration.
(6) Any complaint that any Member has failed to fulfil its obligations under this Agreement shall, at the request of the Member making the complaint, be referred to the Council which shall make a decision on the matter.
(7) No Member shall be found to have been in breach of its obligations under this Agreement except by a distributed simple majority vote. Any finding that a Member is in breach of its obligations under this Agreement shall specify the nature of the breach.
(8) If the Council finds that a Member is in breach of its obligations under this Agreement, it may, without prejudice to other enforcement measures provided for in other Articles of this Agreement, by a distributed two-thirds majority vote, suspend such Member’s voting rig...
Disputes and Complaints. In case the Client wishes to dispute an order execution or the price and valuation of a trade, the Client shall raise the dispute with the account executive or another employee of Galt & Xxxxxxx, who will explore the matter and revert to the Client in a timely manner, normally 10 Business Days.
Disputes and Complaints. (1) If a dispute arises concerning this Membership Agreement or you have any complaints about the Facility or us, please give us written notice of the dispute or complaint.
(2) We will contact you as soon as possible to discuss and endeavor to resolve the dispute or your complaint.
Disputes and Complaints. Disputes and complaints received from stallholders or attendees are to be replied to acknowledging receipt within 7 working days. Investigation of dispute and complaint is to occur within 21 days of receipt and responded to.
Disputes and Complaints. 27.1 If a Client is dissatisfied with any aspect of the services provided by TORFX, the Client may inform TORFX. All complaints should in the first instance be made in writing to TORFX in accordance with Clause 3 marked for the attention of the CEO. TORFX will endeavour to review each complaint carefully and promptly.
27.2 If a complaint relates to the provision by TORFX of Payment Services or the issuance or redemption of Electronic Money, if the Client is not satisfied with TORFX’s resolution of the complaint, the Client may be entitled to refer the matter to the Financial Ombudsman Service (FOS). The FOS provides an out-of-court redress mechanism. Please see their website (www.financial- xxxxxxxxx.xxx.xx/xxxxxxxx/xxxxxxxxxx.xxx) for information about how to contact the FOS and how to bring a complaint.
27.3 If a dispute arises between TORFX and the Client relating to the existence or terms of any FX Contract (a ‘Disputed FX Contract’), TORFX may close out or take any other action it reasonably considers appropriate in relation to the Disputed FX Contract (which may include suspension of performance of the Disputed FX Contract) pending settlement of the dispute without previously notifying and/or without having received instruction from the Client. TORFX will try to notify the Client (orally or in writing) what action it has taken, as soon afterwards as it practically can, but if it does not, the validity of its action shall not be affected.
Disputes and Complaints. 14.1 If you are not happy with any aspect of our service, please contact our free internal complaints service in the first instance: Email: xxxxxxxxxxxxxxxxxx@xxxxxxx.xx.xx Phone: 0000 000 000 Post: Customer Care Team Lead Rockgas PO Box 7195 Christchurch 8240
14.2 We will try to resolve your complaint straight away and will acknowledge your complaint within two business days of receiving it. If we can’t resolve it straight away, we will give you a response within seven business days. If it is complex or involves other parties, we will investigate on your behalf.
14.3 We are a member of the Energy Complaints Scheme operated by Utilities Disputes. This is a free and independent industry complaints body. We are committed to maintaining the standards contained in the Energy Complaints Scheme document. If the complaint falls within its jurisdiction and it has reached deadlock, you can refer your complaint with us to Utilities Disputes. Contact details for Utilities Disputes: Website: xxxxxxxxxxxxxxxxx.xx.xx Phone: 0000 00 00 00 Fax: 0000 00 00 00 Post: Utilities Disputes PO Box 5875 Wellington 6140 Freepost 192682
14.4 If you remain unsatisfied with the way your complaint has been dealt with, even after the intervention of Utilities Disputes, you may pursue the matter in another forum (for example, the Disputes Tribunal or the court system).
14.5 If you wish to dispute an account, you must advise us before the due date for payment, and provide details of what you believe is incorrect. You must still pay any amount not in dispute by the due date.
Disputes and Complaints. All complaints or grievances should be first submitted orally or in writing to the Director of Procurement & Supply Management, who will take prompt remedial action. The Director of Procurement & Supply Management shall investigate the validity of the complaint and present the findings in writing to the vendor. If the vendor is dissatisfied with the Director of Procurement & Supply Management's remedies, he may then make an appeal to the Mayor.
Disputes and Complaints. DETERMINATION OF COVERAGE Eligible services are covered only when medically necessary for the proper treatment of a member. Our medical or dental directors, or their designees, make coverage determinations of medical necessity, restrictions on access and appropriateness of treatment, and they make final authorization for covered services. Coverage Determinations are based on established medical policies, which are subject to periodic review and modification by the medical or dental directors. Covered prescription drugs are based on requirements established by the HealthPartners Pharmacy and Therapeutics Committee, and are subject to periodic review and modification. COMPLAINTS
