Collection and Support Services. FTB-COD will determine the appropriate enforcement remedies and/or services to be utilized for the collection of amounts referred under this Agreement. To the extent authorized by Revenue and Taxation Code Section 19280, subdivision (d)(2), any enforcement remedies and capabilities available to the court shall apply without limitation to amounts referred under the provisions of Revenue and Taxation Code Sections 19280 - 19283 and this Agreement. Support Services: FTB-COD provides the Court/Client with the following services: Telephone access for the Court/Client liaisons, available Monday through Friday during typical business hours except observed state holidays New and Refresher Client Service Training Monthly Collections Report On a weekly basis, FTB-COD is to provide the Court/Client a schedule of payments received and applied to the applicable accounts. Updates on policies, procedures, and applicable business news through periodic communication notices via email Conference calls for resolutions to issues that cannot be resolved through normal Client Liaison telephone contact Call Center for debtors available Monday through Friday except observed state holidays. In the event of a disaster, FTB-COD may not be able to fulfill the aforementioned services until such time FTB-COD can resume normal business operations. Informational Website to include frequently asked questions and technical Updates: My Court-Ordered Debt Account - General Information
