Common use of COMPLAINT HANDLING PROCEDURE Clause in Contracts

COMPLAINT HANDLING PROCEDURE. (a) A complaint in relation to a matter arising under or in connection with the agreement must be dealt with in accordance with the complaint handling procedure before the parties take action to resolve the complaint by mediation or arbitration. (b) When a party wishes to have a matter dealt with in accordance with the complaint handling procedure (Complainant), the complainant must notify the other party to the agreement (Respondent) in writing of the following: (i) the nature of the complaint; (ii) that the Complainant wishes the complaint to be dealt with in accordance with the complaint handling procedure provided in this Agreement; and (iii) the outcome the Complainant wants, (together, the Complaint Notice). (c) Within 5 working days after receiving notice of the complaint under clause 20.8(b), the Respondent must give a written acknowledgement to the Complainant stating: (i) that the Complaint Notice has been received; and (ii) the steps to be taken to deal with the complaint.

COMPLAINT HANDLING PROCEDURE. (a) A complaint in relation to a matter arising under or in connection with the agreement must be dealt with in accordance with the complaint handling procedure before the parties take action to resolve the complaint by mediation or arbitration. (b) When a party wishes to have a matter dealt with in accordance with to the complaint handling procedure (Complainant), the complainant must notify the other party to the agreement (Respondent) in writing of the following: (i) the nature of the complaint; (ii) that the Complainant wishes the complaint to be dealt with in accordance with the complaint handling procedure provided in this Agreement; and (iii) the outcome the Complainant wants, (together, the Complaint Notice). (c) Within 5 working days after receiving notice of the complaint under clause 20.8(b), the Respondent must give a written acknowledgement to the Complainant stating: (i) that the Complaint Notice has been received; and (ii) the steps to be taken to deal with the complaint.

COMPLAINT HANDLING PROCEDURE. (a) A complaint in relation to a matter arising under or in connection with the agreement must be dealt with in accordance with the complaint handling procedure before the parties take action to resolve the complaint by mediation or arbitration. (b) When a party wishes to have a matter dealt with in accordance with the complaint handling procedure (Complainant), the complainant must notify the other party to the agreement (Respondent) in writing of the following: (i) the nature of the complaint; (ii) that the Complainant wishes the complaint to be dealt with in accordance with the complaint handling procedure provided in this Agreement; and (iii) the outcome the Complainant wants, (together, the Complaint Notice). (c) Within 5 working days after receiving notice of the complaint under clause 20.8(b), the Respondent must give a written acknowledgement to the Complainant stating: (i) that the Complaint Notice has been received; and (ii) the steps to be taken to deal with the complaint. (d) If the complaint is not resolved within 60 days after the acknowledgement was given to the Complainant under clause 20.8(c) then either party may take action to have the complaint resolved by mediation. (e) The Complainant may, at any time, withdraw the complaint by notice in writing to the Respondent.