Complaint Records. The reports required by this agreement regarding complaints shall be used as one basis for review. Contractor may submit other relevant performance information and reports for consideration. County may request Contractor to submit specific information for the hearing. In addition, any person may submit comments or complaints during or before the hearing, either orally or in writing, and these shall be considered.
Complaint Records. The reports required by this Agreement regarding 3103 Complaints shall be used as one basis for review. Contractor may submit other 3104 relevant performance information and reports for consideration. Agency or 3105 SBWMA may request Contractor to submit specific information for the hearing. 3106 In addition, any Person may submit comments or Complaints during or before 3107 the hearing, either orally or in writing, and these shall be considered.
Complaint Records. The Contractor agrees to maintain complete records of all complaints received regarding service provided under this Agreement. The Contractor agrees to submit a service complaint report each time a request for reimbursement is submitted. Such report shall identify the general nature of complaints received during the billing period along with any actions taken by the Contractor. The Contractor agrees that complaint records used to prepare complaint reports are subject to review by the City to ensure the accuracy and validity of information reported.
Complaint Records. Vendor and its agents, contractors and representatives shall record, keep, and maintain records relating to any complaint made by any third party with respect to each Product for which a Certificate or Restricted Certificate has been issued. These records shall show clearly and in reasonable detail what problem was encountered and any corrective action undertaken.
Complaint Records. The holder of the right to use of the Mark must: keep a record of any complaint in connection with the conformity of a product to the requirements of the relevant standard and to make available this record to the organization of certification upon request, take appropriate measures following such complaints or concerning any defect noted in a product which would affect its conformity with the requirements of certification, document correctives undertaken actions. This record must be made available to the auditor/inspector at the time of the visits presented on request to the CB or its authorized representative.
Complaint Records. The cable operator shall maintain complaint records, which shall record the date a complaint is received, the name and address of the affected Subscriber, a description of the complaint, the date of the resolution, a description of the resolution and an indication of whether the resolution was appealed SECTION 5 -- CREDITS
Complaint Records. SECTION 6.3.1 The Company shall maintain compliant records, which shall record the date a complaint is received, the name and address of the affected Subscriber, a description of the complaint, the date of resolution, a description of the resolution and an indication of whether the resolution was appealed.
Complaint Records. 6.4.1 The Grantee shall maintain complaint records, which shall record the date a complaint is received, the name and address of the affected Subscriber, the block on which such Subscriber resides or is otherwise located, a description of the complaint, the date of resolution, a description of the resolution and an indication of whether the resolution was appealed.
Complaint Records. Company shall maintain records of all oral and written complaints regarding quality of service, equipment malfunctions, billing procedure, and similar matters that requires further action on the part of the Company. Such records shall show the exact date and time of receipt of all such customer complaints, identifying the subscriber, the nature of the complaint and the exact time action was taken by the Company in response thereto, together with a description of such action. Company shall also maintain a record of all whole or partial system outages, including the date, approximate time and duration, type and probable cause of each outage, except for outages caused by routine testing or maintenance. Such records shall be available at the Company’s local office for at least two (2) years, for inspection by Town as it may from time to time request, during regular business hours and upon reasonable notice, subject to any privacy restrictions imposed by law. Company shall, within ten (10) days after receiving a written request therefore, send a written report to Town with respect to any complaint. Such report shall provide a full explanation of the investigation, finding(s) and corrective steps taken.
Complaint Records. The records on complaints related to a medical device may include the following information:- • the device brand name, licence number, model/catalogue number or bar code, control/serial/lot number and any other means of identification of the device; • the name(s) and address(es) of the manufacturer, importer, wholesaler and/or registrant; • records pertaining to the problem investigation. All actions taken by the physical manufacturer, authorised representative, and authorised representative in response to the problems and complaints must be kept on record. These actions include any communications with the reporter/complainant, the evaluation of the problem/complaint, and any steps taken to correct the problem or prevent the recurrence of the problem. Such steps might include increased post-market surveillance of the medical device, corrective and preventive action with respect to the design and manufacture of the medical device, or product recall. Attention should also be given to identifying the development of patterns or trends in problems with medical devices. The report of an isolated incident would assume much greater significance if other similar occurrences were reported.
