Common use of Complaint Policies Clause in Contracts

Complaint Policies. The Education Corporation shall implement and maintain a complaint policy for each school to receive and handle complaints brought pursuant to Education Law § 2855(4). Initially, such policy shall be that policy set forth in each school’s charter application as set forth in the Terms of Operation. The Education Corporation shall have the power to amend each school’s complaint policy in any way it deems necessary and appropriate, so long as such amendments are approved by the Education Corporation Board and are consistent with applicable law and due process, and reported as part of each school’s annual report as required by section 6.1 of the Charter Agreement. A copy of each school’s complaint policy shall be distributed to the parents and/or guardians of students enrolled in the respective school and made readily available to all others requesting a copy. The Education Corporation shall also provide a copy of each school’s current complaint policy to the Trustees. Upon resolution of a complaint, the Education Corporation shall provide to the complainant: (a) its written determination and any remedial action thereto; (b) a written notice to the complainant that he or she may appeal the determination of the Education Corporation to the Trustees; and, (c) a copy of the Trustees’ grievance policies (as they are posted on the website of the Institute).

Complaint Policies. The Education Corporation shall implement and maintain a complaint policy for each school to receive and handle complaints brought pursuant to Education Law § 2855(4). Initially, such policy shall be that policy set forth in each school’s charter application as set forth in the Terms of Operation. The Education Corporation shall have the power to amend each school’s complaint policy in any way it deems necessary and appropriate, so long as such amendments are approved by the Education Corporation Board and are consistent with applicable law and due process, and reported as part of each school’s annual report as required by section 6.1 of the Charter Agreement. A copy of each school’s complaint policy shall be distributed to the parents and/or guardians of students enrolled in the respective school and made readily available to all others requesting a copy. The Education Corporation shall also provide a copy of each school’s current complaint policy to the Trustees. Upon resolution of a complaint, the Education Corporation shall provide to the complainant: (a) its written determination and any remedial action thereto; (b) a written notice to the complainant that he or she may appeal the determination of the Education Corporation to the Trustees; and, (c) a copy of the Trustees’ grievance complaint policies (as they are posted on the website of the Institute).