COMPLAINT RECEPTION AND ROUTING Sample Clauses

COMPLAINT RECEPTION AND ROUTING. 1. Non-supervisory employees shall immediately refer complaints to an on-duty supervisor (i.e., Fire Captain, Battalion Chief). Supervisors shall accept complaints in writing, in person, or by telephone or from anonymous persons. The purpose for this is to encourage citizens civilians or employees to bring forward legitimate grievances regarding poor service or misconduct by Department members. Citizens Civilians and members of the Department will not be discouraged in any manner from making a complaint.
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