Making a complaint. If you have a complaint about the use of your personal information, please let a member of staff in your branch (or service outlet) know, giving them the opportunity to put things right as quickly as possible. If you wish to make a complaint you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated. You can register a complaint through our contact centre, our branches, our Website, by phone, by email or in person at your branch. We ask that you supply as much information as possible to help our staff resolve your complaint quickly. You can also contact the Information Commissioner’s Office at xxx.xxx.xxx.xx
Making a complaint. If you should have any complaint about the product that you have bought please write to the Compliance Officer at Axxis Financial Planning Ltd, Axxis House, 000x Xxxx Xxxx, Xxxxxxx, Xxxxxx, XX00 0XX. If you feel that your complaint has not been sufficiently handled you may subsequently complain to the Financial Ombudsman Service, South Quay Xxxxx, 000 Xxxxx Xxxx, London, E14 9SR, Tel: 0000 000 0000. We are covered by the Financial Services Compensation scheme (FSCS) if we cannot meet our obligations. This is dependent upon the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim without any upper limit. Further information about this compensation scheme arrangement is available from the FSCS.
Making a complaint. 37. We want to provide you with excellent service at all times and hope we do not give you grounds for complaint. However, if you wish to make a complaint you may do so by writing to us at Group Customer Complaints at the address listed on the complaints page of our website (xxx.xxxxxxxxxxxxx.xxx). You can also inform your bank branch or any branch near you about your problem. You also have the choice to make the complaint to our Customer Care Unit by phone on 0000 000 000 (+000 0 000 0000 if calling from abroad). If we cannot resolve your complaint within five Banking Days, we will respond to your complaint in writing, or, if we hold an email address for you, you agree we may respond by email. In the event that you are not satisfied with our response you can refer the matter to the Financial Services and Pensions Ombudsman by writing to The Financial Services and Pensions Ombudsman, Third Floor, Lincoln House, Lincoln Place, Dublin 2, D02 VH29.
Making a complaint. If we have been unable to resolve the concern to the member’s satisfaction, in the first instance, members should follow our complaints procedure, which is set out below and available on our website. We take all complaints seriously and view them as a way to better understand members’ needs and improve our service levels where possible. Our complaints procedure can be used if a member believes that we: ▪ have not complied with our published service standards; ▪ have not applied stated policy (all applicable policies are available online) or followed a stated procedure (including any procedures referred to in this code or that we may otherwise have published from time to time, relating to the termination of membership); ▪ have not applied a provision of this code or our complaints procedure; ▪ have not followed due process in setting a policy and this has adversely affected the administration of their rights; and/or ▪ have not complied with a provision of the membership agreement.
Making a complaint. If you ask us, we will tell you how to make a complaint and how quickly we will deal with it.
Making a complaint. If you ask us, we will tell you how to make a complaint and how quickly we will deal with it. 1-2-Let is a member of the Property Ombudsman (TPO) Scheme and if the Landlord is dissatisfied with the final decision in any complaint, it can be submitted to the TPO for review. 1-2-Let can provide contact details of the TPO if requested. 1-2-Let is also a member of XXXX Property mark. Contact details can be provided on request. You may also apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once our complaints procedure has been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: - 4th floor, 0 Xxxxxxxx Xxxx, 00 Xxxxxxxxx Xxxxxx, Glasgow, G2 8JB, Telephone: 0000 0000000. Details can be found at xxxxx://xxx.xxxxxxxxxxxxxxxxxxxxxxxxx.xxxx 1-2-Let is registered with the Scottish Letting Agent Register (registration number LARN1901031) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at: xxxx://xxx.xxxxxxxxxxx.xxx.xx/ssi/2016/133/schedule/made. In accordance with the code we will retain (in electronic or paper form) all correspondence about a complaint for five years.
Making a complaint. If at any time you are dissatisfied with our service please let a member of staff in your branch (or service outlet) know, giving them the opportunity to put things right as quickly as possible. If you wish to make a complaint you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated. You can register a complaint through our contact centre, our branches, our website, by phone, by email or in person at your branch. We ask that you supply as much information as possible to help our staff resolve your complaint quickly. We ask that you provide the following information: • your name, address, Sort Code and Account Number. • a summary of your complaint. • if feasible, any relevant documentation. We value your feedback and will try to resolve your complaint as soon as possible. In the event that your complaint cannot be resolved to your satisfaction you may have the right to refer the matter to the Financial Ombudsman Service. You must refer your complaint to the Financial Ombudsman Service within six months from the date of our final response letter. You can contact them at: Financial Ombudsman Service Exchange Tower London E14 9SR Telephones: 0000 000 0000 +00 00 0000 0000 (for calls from outside the UK) Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx Website: xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx
Making a complaint. (a) We are committed to providing you with excellent service at all times and hope we do not give you grounds to complain. However, if you wish to make a complaint you may do so in a number of ways. You can call or write to us, avail of our online complaints form, and advise our branch teams. Our website xxxxxxxxxxxxx.xxx/xxxx-xxxxxx/xxxxxxxx-xxxxxxxxxx- process provides further details about these channels and our complaints process.
(b) If we cannot resolve your complaint within five working days, we will respond to your complaint in writing or if we hold an email address or mobile contact details for you, you agree we may respond by email or another durable medium.
(c) If you are not satisfied with our response you can refer the matter to the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2, D02 VH29. You can find information on how to access their resolution process by visiting their website at xxxx.xx
Making a complaint. 4.1 City welcomes comments on your experience as a student, an Offer-holder or as an applicant who wishes to study at the Institution and looks to make improvements where we can. If there is something that you are unhappy about, please tell us immediately so that, if possible, we can put it right.
4.2 If you are a current student and wish to complain about an action or lack of action by the University, or any aspect of our service, you may do so using the Senate Regulation 26:
Making a complaint. If you have a complaint about the use of your personal information, please let a member of staff in your branch (or service outlet) know, giving them the opportunity to put things right as quickly as possible. If you wish to make a complaint you may do so in person, by telephone, in writing and by email. Please be assured that all complaints received will be fully investigated. You can register a complaint through our contact centre, our branches, our Website, by phone, by email or in person at your branch. We ask that you supply as much information as possible to help our staff resolve your complaint quickly You can also contact the Data Protection Commission in Ireland at xxx.xxxxxxxxxxxxxx.xx.
