Complaint Resolution. 13.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free. The Member can refer the matter to FSCL on 0800 347 257, email xxxx@xxxx.xxx.xx, XX Xxx 0000, Xxxxxxxxxx 0000 or their physical address 0xx Xxxxx, 000 Xxxxxxx Xxxx, Xxxxxxxxxx. For more details see their website xxx.xxxx.xxx.xx.
Appears in 7 contracts
Samples: Personal Loan Facility Agreement, Personal Loan Facility Agreement, Personal Loan Facility Agreement
Complaint Resolution. 13.1 11.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free. The Member can refer the matter to FSCL on 0800 347 257, email xxxx@xxxx.xxx.xx, XX Xxx 0000, Xxxxxxxxxx 0000 or their physical address 0xx Xxxxx, 000 Xxxxxxx Xxxx, Xxxxxxxxxx. For more details see their website xxx.xxxx.xxx.xx.
Appears in 6 contracts
Samples: Cash Agreement, Personal Loan Facility Agreement, Cash Agreement
Complaint Resolution. 13.1 8.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free. The Member can refer the matter to FSCL on 0800 347 257, email xxxx@xxxx.xxx.xx, XX Xxx 0000, Xxxxxxxxxx 0000 or their physical address 0xx Xxxxx, 000 Xxxxxxx Xxxx, Xxxxxxxxxx. For more details see their website xxx.xxxx.xxx.xx.
Appears in 3 contracts
Samples: Overdraft Facility Agreement, Overdraft Facility Agreement, Overdraft Facility Agreement
Complaint Resolution. 13.1 14.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free. The Member can refer the matter to FSCL on 0800 347 257, email xxxx@xxxx.xxx.xx, XX Xxx 0000, Xxxxxxxxxx 0000 or their physical address 0xx Xxxxx, 000 Xxxxxxx Xxxx, Xxxxxxxxxx. For more details see their website xxx.xxxx.xxx.xx.
Appears in 2 contracts
Samples: Home Loan Facility Agreement, Home Loan Facility Agreement
Complaint Resolution. 13.1 14.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free. The Member can refer the matter to FSCL on 0800 347 257, email xxxx@xxxx.xxx.xx, XX Xxx 0000PO Box 4567, Xxxxxxxxxx 0000 Wellington 6145 or their physical address 0xx Xxxxx4th Floor, 000 Xxxxxxx Xxxx, Xxxxxxxxxx. For more details see their website xxx.xxxx.xxx.xx.
Appears in 2 contracts
Samples: First Home Together Facility Agreement, First Home Together Facility Agreement
Complaint Resolution. 13.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free. The Member can refer the matter to FSCL on 0800 347 257, email xxxx@xxxx.xxx.xx, XX Xxx 0000PO Box 4567, Xxxxxxxxxx 0000 Wellington 6145 or their physical address 0xx Xxxxx4th Floor, 000 Xxxxxxx Xxxx, Xxxxxxxxxx. For more details see their website xxx.xxxx.xxx.xx.
Appears in 2 contracts
Samples: Personal Loan Facility Agreement, Personal Loan Facility Agreement
Complaint Resolution. 13.1 11.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free. The Member can refer the matter to FSCL on 0800 347 257, email xxxx@xxxx.xxx.xx, XX Xxx 0000PO Box 4567, Xxxxxxxxxx 0000 Wellington 6145 or their physical address 0xx Xxxxx4th Floor, 000 Xxxxxxx Xxxx, Xxxxxxxxxx. For more details see their website xxx.xxxx.xxx.xx.
Appears in 1 contract
Samples: Personal Loan Facility Agreement