Common use of Complaint Resolution Clause in Contracts

Complaint Resolution. 13.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free.

Appears in 9 contracts

Samples: Personal Loan Facility Agreement, Personal Loan Facility Agreement, Personal Loan Facility Agreement

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Complaint Resolution. 13.1 11.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free.

Appears in 6 contracts

Samples: Flexi Cash Facility Agreement, Personal Loan Facility Agreement, Flexi Cash Agreement

Complaint Resolution. 13.1 8.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free.

Appears in 3 contracts

Samples: Overdraft Facility Agreement, Overdraft Facility Agreement, Overdraft Facility Agreement

Complaint Resolution. 13.1 14.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free.

Appears in 2 contracts

Samples: Home Loan Facility Agreement, Home Loan Facility Agreement

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Complaint Resolution. 13.1 11.1 If the Member is not satisfied with the services from the Credit Union, or if the Member has a complaint about the Agreement or the Credit Union, the Member should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member is still not satisfied, the Member may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer AffairsBusiness, Innovation and Employment. This service is free.

Appears in 2 contracts

Samples: Personal Loan Facility Agreement, Flexi Cash Facility Agreement

Complaint Resolution. 13.1 12.1 If the Member Borrower is not satisfied with the services from the Credit Union, or if the Member Borrower has a complaint about the Agreement or the Credit Union, the Member Borrower should contact the Credit Union at the address given above or by phone on 0000 000 000. Complaints can be made by telephone, email, or in writing. If after discussing the complaint with the Credit Union, the Member Borrower is still not satisfied, the Member Borrower may contact the Independent Dispute Resolution Scheme. The Credit Union is a member of the Independent Dispute Resolution Scheme operated by the Financial Services Complaints Limited (FSCL) which is approved by the Ministry of Consumer Affairs. This service is free.

Appears in 1 contract

Samples: Retire Easy Home Loan Facility Agreement (Mortgage Security)

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