Complaint Resolution. It is the State’s preference that Dental Plans resolve member and provider complaints through internal mechanisms whenever possible. Contractor, therefore, agrees to have written policies and procedures for handling complaints registered by its members and providers. As part of the process, Contractor agrees to record and maintain a log of all complaints received, the date of their filing, and their current status and provide reports as requested.
Appears in 6 contracts
Samples: Medicaid Program Agreement, Medicaid Rite Smiles Program Agreement, Medicaid Rite Smiles Program Agreement