Common use of Complaints and Compensation Clause in Contracts

Complaints and Compensation. (a) In the event that the Client is dissatisfied with the service it receives from CESL or any Affiliate Company, the Client should make its complaint in writing to the Compliance Officer of CESL at the address in Section 25, including as many details as possible, including the type of Transaction, price, date, time, amount involved and any similar information. (b) CESL participates in the Financial Services Compensation Scheme. The Client may be entitled to compensation from the scheme if CESL cannot meet its obligations. Whether the Client enjoys protection from the Financial Services Compensation Scheme will depend on the type of business that the Client carries out and the circumstances of the claim. This means that professional clients and eligible counterparties may not be eligible claimants.

Complaints and Compensation. (a) In the event that the Client is dissatisfied with the service it receives from CESL or any Affiliate Company, the Client should make its complaint in writing to the Compliance Officer of CESL at the address in Section 25, including as many details as possible, including the type of Transaction, price, date, time, amount involved and any similar information. (b) CESL participates in the Financial Services Compensation Scheme. The Client may be entitled to compensation from the scheme if CESL cannot meet its obligations. Whether the Client enjoys protection from the Financial Services Compensation Scheme will depend depends on the type of business that the Client carries out and the circumstances of the claim. This means , meaning that professional clients and eligible counterparties may not be eligible claimants.