Complaints Handling Policy. Complaint handling policy Sun Capital Markets Ltd (hereinafter the “Company”) aims to provide superior services to all of its Clients. The Company has appointed a Compliance Officer to efficiently handle any complaints from the Clients. This is to allow the Company to resolve and apply mandatory measures to avoid any recurring issues. Definition The Company classifies a complaint as any objection and/or dissatisfaction that the Client may have with regards to the provision of the services provided by the Company. A complaint form is enclosed at the end of this Policy.
Appears in 4 contracts
Samples: Client Services Agreement, supremefxtrading.com, Client Services Agreement
