COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint. 44.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 23 contracts
Samples: Framework Agreement, Corporate Software Solutions Framework Agreement, Framework Agreement
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 17 contracts
Samples: Vehicle Purchase Framework Agreement, Technology Services Framework Agreement, Vehicle Lease and Fleet Management Framework Agreement
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 8 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Dynamic Purchasing System Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Dynamic Purchasing System Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 7 contracts
Samples: Dynamic Purchasing System Agreement, Dynamic Purchasing System Agreement, Dynamic Purchasing System Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints Complaint made by Other Contracting BodiesPanel Customers, which are not resolved by operation of the Supplier's ’s usual complaints Complaint handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Panel Agreement and/or a Call Off AgreementLegal Services Contract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Panel Agreement and/or a Call Off AgreementLegal Services Contract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 5 contracts
Samples: Panel Agreement for the Provision of Finance and Complex Legal Services, Panel Agreement for the Provision of Rail Legal Services, Panel Agreement for the Provision of General Legal Services
COMPLAINTS HANDLING. 44.1 46.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 46.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 46.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 5 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's Suppliers usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's Suppliers plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 4 contracts
Samples: Framework Agreement for the Provision of Management Consultancy Services, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints Complaint made by Other Contracting BodiesPanel Customers, which are not resolved by operation of the Supplier's ’s usual complaints Complaint handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Panel Agreement and/or a Call Off AgreementLegal Services Contract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Panel Agreement and/or a Call Off AgreementLegal Services Contract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 4 contracts
Samples: Panel Agreement, Panel Agreement, Panel Agreement
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 3 contracts
Samples: Ict Services Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 3 contracts
Samples: Language Services Framework Agreement, Framework Agreement, Language Services Framework Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 3 contracts
Samples: Framework Agreement, Framework Agreement, Framework Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Dynamic Marketplace Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Dynamic Marketplace Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 2 contracts
Samples: Dynamic Marketplace Agreement for the Provision of Apprenticeship Training and Related Services, Dynamic Marketplace Agreement for the Provision of Apprenticeship Training and Related Services
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the AuthorityCCS, the Supplier shall provide full details of a Complaint to the AuthorityCCS, including details of steps taken to achieve its resolution.
Appears in 2 contracts
Samples: Technology Services Framework Agreement, Technology Services Framework Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 2 contracts
Samples: Framework Agreement, Framework Agreement
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING. 44.1 45.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 45.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Call-Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Call-Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 45.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement for the Supply of Non Medical Non Clinical (Nmnc) Temporary and Fixed Term Staff
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesCSL or a Service Recipient, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement for the Provision of Apprenticeship Training and Related Services
COMPLAINTS HANDLING. 44.1 46.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 46.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Call-Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Call-Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 46.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement for the Supply of Non Medical Non Clinical Temporary and Fixed Term Staff
COMPLAINTS HANDLING. 44.1 41.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 41.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Call off Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Call off Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 41.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Call Off User Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesContractingAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesCustomer, which are not resolved by operation of the Supplier's Suppliers usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's Suppliers plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two (2) Working Days of a request by the AuthorityCCS, the Supplier shall provide full details of a Complaint to the AuthorityCCS, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement for the Provision of Management Consultancy Services
COMPLAINTS HANDLING. 44.1 34.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the SupplierFreight Operator's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier Freight Operator is the Party providing the notice, such notice shall contain full details of the SupplierFreight Operator's plans to resolve such Complaint.
44.2 34.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier Freight Operator to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier Freight Operator shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 34.3 Within two (2) Working Days of a request by the Authority, the Supplier Freight Operator shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Freight Capacity Framework Agreement
COMPLAINTS HANDLING. 44.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five two (52) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.
44.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement and/ or Lease Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement and/or Lease Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten five (105) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 47.3 Within two one (21) Working Days Day of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Dynamic Marketplace Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Dynamic Marketplace Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Dynamic Marketplace Agreement
COMPLAINTS HANDLING. 44.1 49.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 49.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 49.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement for the Provision of Managed Learning Service
COMPLAINTS HANDLING. 44.1 42.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 42.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 42.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
COMPLAINTS HANDLING. 44.1 42.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's ’s usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's ’s plans to resolve such Complaint.
44.2 42.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 42.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesThe Fund, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the AuthorityFund, the Supplier shall provide full details of a Complaint to the AuthorityFund, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Framework Agreement for Short Films
COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 . Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Dynamic Purchasing System Agreement and/or a Call Off AgreementContract), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Dynamic Purchasing System Agreement and/or a Call Off AgreementContract, the Supplier shall use its all reasonable best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 . Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
Appears in 1 contract
Samples: Dynamic Purchasing System Agreement
