COMPLAINTS HANDLING. 46.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint. 46.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten
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Samples: Vehicle Purchase Framework Agreement, Vehicle Purchase Framework Agreement, Vehicle Purchase Framework Agreement
COMPLAINTS HANDLING. 46.1 45.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
46.2 45.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Call-Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Call-Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten
Appears in 1 contract
Samples: Framework Agreement for the Supply of Non Medical Non Clinical (Nmnc) Temporary and Fixed Term Staff
COMPLAINTS HANDLING. 46.1 47.1. Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthorities, which are not resolved by operation of the SupplierProvider's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier Provider is the Party providing the notice, such notice shall contain full details of the SupplierProvider's plans to resolve such Complaint.
46.2 47.2. Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier Provider to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier Provider shall use its best endeavours to resolve the Complaint within ten
Appears in 1 contract
Samples: Framework Agreement
COMPLAINTS HANDLING. 46.1 47.1 Either Party shall notify the other Party of any Complaints made by Other Contracting BodiesAuthority(s), which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
46.2 47.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Call-Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Call-Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten
Appears in 1 contract
