COMPLAINTS HANDLING. 39.1 The Provider shall inform the Administering Authority of any Complaints made by Contracting Authorities which are not resolved by operation of the Provider's usual Complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint. 39.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this DPS Agreement and/or any Contract), and without prejudice to any obligation of the Provider to take remedial action under the provisions of this DPS Agreement and/or any Contract, the Provider shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly. 39.3 Within two (2) Working Days of a request by the Administering Authority, the Provider shall provide full details of the outcome of a Complaint to the Administering Authority, including details of steps taken to achieve its resolution.
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Samples: Dynamic Purchasing System Agreement, Dynamic Purchasing System Agreement, Dynamic Purchasing System Agreement
