Common use of COMPLAINTS MANAGEMENT PROCEDURE Clause in Contracts

COMPLAINTS MANAGEMENT PROCEDURE. 16.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event. 16.2 The Client may in certain cases refer the matter to the Financial Services Commission of Mauritius. 16.3 The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above. However, the Financial Services Commission may not adjudicate on any cases where litigation has commenced. a. Complaints Procedure 16.4 To file any complaint, the Client shall follow the procedure outlined in the Complaints Management Policy posted on the Website. 16.5 The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.

COMPLAINTS MANAGEMENT PROCEDURE. 16.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event. 16.2 The Client may in certain cases refer the matter to the Financial Services Commission of Mauritius. 16.3 The Client’s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above. However, the Financial Services Commission may not adjudicate on any cases where litigation has commenced. a. Complaints Procedure 16.4 To file any complaint, the Client shall follow the procedure outlined in the Complaints Management Policy posted on the Website. 16.5 The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.

COMPLAINTS MANAGEMENT PROCEDURE. 16.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event. 16.2 The Client may in certain cases refer the matter to the Financial Services Commission of Mauritius. 16.3 The Client’s Client‟s right to take legal action remains unaffected by the existence or use of any complaints procedures referred to above. However, the Financial Services Commission may not adjudicate on any cases where litigation has commenced. a. Complaints Procedure 16.4 To file any complaint, the Client shall follow the procedure outlined in the Complaints Management Policy posted on the Website. 16.5 The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.