COMPLAINTS MANAGEMENT PROCEDURE. 16.1 If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event.
Appears in 9 contracts
Samples: Client Agreement, Client Agreement, Client Agreement
COMPLAINTS MANAGEMENT PROCEDURE. 16.1 22.1. If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative AgreementsClient’s Agreement, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event.
Appears in 6 contracts
Samples: Client Agreement – Terms and Conditions, Client Agreement – Terms and Conditions, Client Agreement – Terms and Conditions
COMPLAINTS MANAGEMENT PROCEDURE. 16.1 20.1. If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative AgreementsClient’s Agreement, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event.. The complaint shall be submitted via email to xxxxxxxxxx@xxxxxxxx.xxx
Appears in 1 contract
Samples: Conditions – Client Agreement
