Common use of COMPLAINTS MANAGEMENT PROCEDURE Clause in Contracts

COMPLAINTS MANAGEMENT PROCEDURE. 22.1. If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Client’s Agreement, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event. 22.2. To file any complaint, the Client should follow the procedure outlined in the “Client Complaint Policy” posted on the Website. 22.3. The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.

COMPLAINTS MANAGEMENT PROCEDURE. 22.120.1. If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Client’s Agreement, the Client has the right to lodge a complaint with the Company as soon as reasonably practicable after the occurrence of the event. 22.2. To file any complaint, the Client should follow the procedure outlined in the “Client Complaint Policy” posted on the Website. 22.3. The Company has the right complaint shall be submitted via email to dismiss a complaint in case it does not comply with the requirements set out above.xxxxxxxxxx@xxxxxxxx.xxx