Complaints review Sample Clauses

Complaints review. If you are not satisfied with the solution offered or action taken by us, you may have the complaint reviewed by a Manager. The Manager will: • clarify your complaint and the outcome sought; • ensure that the matter has been properly investigated; • advise you of the estimated timeframe for our proposed action; • communicate to you our final decision; • outline the relevant facts and regulatory requirements where appr opriate; • indicate what we will do to address the issue; • notify you of your rights to external review, if you are still not satisfied with our decision.
Sample 1
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Complaints review. If you are not satisfied with the solution offered or action taken by us, you may have the complaint reviewed by a senior official of the Corporation. The Senior Official will: clarify your complaint and the outcome sought; ensure that the matter has been properly investigated; advise you of the estimated timeframe for our proposed action; communicate to you our final decision; outline the relevant facts and regulatory requirements where appropriate; indicate what we will do to address the issue; notify you of your rights to external review, if you are still not satisfied with our decision.
Sample 1

Related to Complaints review

  • Client Complaints The Operator and AHS shall promptly inform the other party of any material complaints, concerns or grievances made to or against the Operator with respect to the Services. The Operator acknowledges that AHS is required to establish and maintain a patient concerns resolution process in accordance with the Patient Concerns Resolution Process Regulation (AR 124/2006) and that AHS has been advised by the Office of the Alberta Ombudsman that all contracted service providers are also required to have a patient concerns resolution process in place. The Operator shall comply with the Patient Concerns Resolution Process in Schedule “D”, Appendix 5.

  • Complaints Investigation ‌ An employee who complains of harassment under the provisions of the Human Rights Code of British Columbia may refer the complaint to either one or other of the following processes:

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Grievances and Complaints 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.

  • Anonymous Complaints When an anonymous complaint, where the complaint, if true, would not or could not lead to criminal charges, is made against a member and no corroborative evidence is obtained through a prompt investigation by management, the complaint shall be classified as unfounded. No disciplinary action may be brought as the result of unfounded complaints.

  • Claims Review Findings a. Narrative Results.‌‌

  • Readiness Review Includes all plans to be implemented in one or more Service Areas on the anticipated Operational Start Date. At a minimum, the HMO shall, for each HMO Program:

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Log Reviews All systems processing and/or storing PHI COUNTY discloses to 11 CONTRACTOR or CONTRACTOR creates, receives, maintains, or transmits on behalf of COUNTY 12 must have a routine procedure in place to review system logs for unauthorized access.

  • Feedback and Complaints 34.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.

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