Common use of Concerns and Complaints Clause in Contracts

Concerns and Complaints. 21.1. We aim to provide high-quality professional care at the appropriate level to meet your individual needs and ensure your welfare and safety. If you are not satisfied with the services we provide, we will try to help you in every way possible. 21.2. You or your representative can discuss your concerns at any time with the home manager who will log the matters you raise and provide details on how we will resolve them. If we are unable to resolve your concerns the home manager will advise you of the next steps. There is a copy of our complaints procedure available in the welcome pack or from the home manager. 21.3. We take comments, concerns and complaints very seriously and they provide valuable feedback on which we will act to improve and develop our services.

Concerns and Complaints. 21.1. We aim to provide high-high quality professional care at the appropriate level to meet your individual needs and ensure your welfare and safety. If you are not satisfied with the services we provide, we will try to help you in every way possible. 21.2. You or your representative can discuss your concerns at any time with the home manager Home Manager who will log the matters you raise and provide details on how we will resolve them. If we are unable to resolve your concerns the home manager Home Manager will advise you of the next steps. There is a copy of our complaints procedure available the Complaints Procedure on display in the welcome pack or from Home and in the home manager. 21.3Service Users’ Handbook. We take comments, concerns and complaints very seriously and they provide valuable feedback on which we will act to improve and develop our services.