Consumer Portal Sample Clauses
Consumer Portal. App The consumer web portal and the mobile application (for smartphone and tablet devices using latest and commonly available browsers and operating systems and platforms) shall provide consumers, ready access to features extended by MDM. The Solution shall integrate via a user-friendly graphical interface. It shall provide for self service capabilities such as usage management, billing, service requests, participation in energy efficiency programs etc. Following features shall be supported by Portal / Mobile app:
a) The mobile app and web portal shall support all device form factors such as mobile, tablet, desktop etc. by recognising the device details automatically.
b) It shall be OS agnostic to operating system and devices (iOS, Android, etc.)
c) The interface is to be Payment Card Industry (PCI) compliant
d) It shall work on all standard browsers such as Internet Explorer (IE), Chrome, Safari, Firefox etc.
e) The application should be modular and scalable a COTS product.
Consumer Portal. The supplied MDM shall be ready for integration with IVRS, CRM, GIS and CIS systems of the OPTCL based on the standard interfaces as mentioned above. Contractor should provide suitable number of HHUs to read and update the data in MDM to meet contingency requirement in case of communication failure between meter and HES/MDM.