Service Capabilities a) Communication Plan/Contract Management
i) The Contract shall have an accessible customer service department with an individual specifically assigned to Xxxxx XXXX. Customer inquiries should be responded to with forty-eight (48) hours or two (2) business days unless it is an emergency issue.
b) Primary Account Representative
i) Name: Xxx Xxx Phone: 000-000-0000 E-mail: xxxxxxxxxxxxxxxx@xxxxxxx.xxx
Service Capabilities. 5.10.1 Communication Plan/Contract Management
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certifications, communications and other capabilities as described in a definitive Master Agreement for Professional Services to be entered into by the parties subsequent to the execution of this Agreement, substantially in the form and content of the Compaq Master Agreement for Professional Services attached hereto as Exhibit 3.
Service Capabilities. 1.4.1 Communication Plan/Contract Management Please see Contractor’s proposal (Attachment C) for a description of the following: Contractor has identified their company standards of communication as they relate to contract performance, issue management, and change management. An issue is an identified event that, if not addressed, may affect schedule, scope, service, delivery, quality, or budget. A change is identified as a change in corporate leadership, structure, merger or acquisition.
1.4.2 Primary Account Representative Contractor has identified their primary account representatives who will be responsible for the performance of a resulting contract, as well as contact persons for reports and bid documents. Xxxxxx Xxxxxxx (000) 000-0000
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certification, logistics, communications and other capabilities as described in the Master Subcontract Agreement. In addition, Inacom shall maintain for the term of any installation, migration, system deployment or other project based services engagement all service capabilities specified in the applicable project agreement and/or statement of work.
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certification, logistics, communications and other capabilities as described in the "GSP Maintainer Agreement".
Service Capabilities. Each year thousands of new students arrive on campus – each with the expectation that they will be supported as they go through the next most formative years. Their entire college experience rests on the ability of the school to nurture, encourage, and inspire – and the IT organization is very much at the center of this mission.
Service Capabilities. The Contractor will provide professionals who are current with professional development and will provide such documentation as necessary to show compliance.
Service Capabilities a) Communication Plan/Contract Management
i) Contractor standard for communication is both cell phone and email. This service is available 24 hours per day. If any changes in this structure should occur, customer will be provided with the updated contact information immediately.
b) Primary Account Representative Xxxx Xxxxx 0000 Xxxxxxx Xxxxx Jackson, MI 49201 000-000-0000
Service Capabilities. Compaq shall professionally represent Inacom's branded service offerings. Compaq will make commercially reasonable attempts to sell such services to its customer base and to new customers. Compaq will provide its Sales representatives with appropriate training, documentation and support materials, contingent upon Inacom's providing such training, documentation and support materials to Compaq. - Inacom shall maintain throughout the term of this Agreement all necessary capabilities to deliver and support the Inacom branded services sold by Compaq. Inacom shall make available to Compaq the same level of training, sales support, literature and information that Inacom makes available to its own sales force and resellers. - The parties shall enter into an appropriate service agreement for this category of services substantially in the form of the Master Agreement for Professional Services or Master Subcontract Agreement, as appropriate.