Service Capabilities a) Communication Plan/Contract Management
i) The Contract shall have an accessible customer service department with an individual specifically assigned to Xxxxx XXXX. Customer inquiries should be responded to with forty-eight (48) hours or two (2) business days unless it is an emergency issue.
b) Primary Account Representative
i) Name: Xxxxx Xxxxx Phone: (000) 000-0000 E-mail: xxxxx@xxxxxxxxxxxxxxxxx.xxx
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certifications, communications and other capabilities as described in a definitive Master Agreement for Professional Services to be entered into by the parties subsequent to the execution of this Agreement, substantially in the form and content of the Compaq Master Agreement for Professional Services attached hereto as Exhibit 3.
Service Capabilities.
5.9.1 Communication Plan/Contract Management
Service Capabilities. Each year thousands of new students arrive on campus – each with the expectation that they will be supported as they go through the next most formative years. Their entire college experience rests on the ability of the school to nurture, encourage, and inspire – and the IT organization is very much at the center of this mission.
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certification, logistics, communications and other capabilities as described in the "GSP Maintainer Agreement".
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certification, logistics, communications and other capabilities as described in the Master Subcontract Agreement. In addition, Inacom shall maintain for the term of any installation, migration, system deployment or other project based services engagement all service capabilities specified in the applicable project agreement and/or statement of work.
Service Capabilities. The Contractor will provide professionals who are current with professional development and will provide such documentation as necessary to show compliance.
Service Capabilities a) Communication Plan/Contract Management
i) Contractor standard for communication is both cell phone and email. This service is available 24 hours per day. If any changes in this structure should occur, customer will be provided with the updated contact information immediately.
b) Primary Account Representative Xxxx Xxxxx 0000 Xxxxxxx Xxxxx Jackson, MI 49201 000-000-0000
Service Capabilities. 1.4.1 Communication Plan/Contract Management Please see Contractor’s proposal (Attachment C) for a description of the following: Contractor has identified their company standards of communication as they relate to contract performance, issue management, and change management. An issue is an identified event that, if not addressed, may affect schedule, scope, service, delivery, quality, or budget. A change is identified as a change in corporate leadership, structure, merger or acquisition.
1.4.2 Primary Account Representative Contractor has identified their primary account representatives who will be responsible for the performance of a resulting contract, as well as contact persons for reports and bid documents. Xxxxx Xxxxxxx, Grand Rapids MI Xxxxxxxx@xxxxxxxxx.xxx Xxxxxx Xxxxxxxx, Grand Rapids MI Xxxxxxxxx@xxxxxxxxx.xxx
Service Capabilities. 1.4.1 Communication Plan/Contract Management Please see Contractor’s proposal (Attachment C) for a description of the following: Contractor has identified their company standards of communication as they relate to contract performance, issue management, and change management. An issue is an identified event that, if not addressed, may affect schedule, scope, service, delivery, quality, or budget. A change is identified as a change in corporate leadership, structure, merger or acquisition.
1.4.2 Primary Account Representative Contractor has identified their primary account representatives who will be responsible for the performance of a resulting contract, as well as contact persons for reports and bid documents. Xxxxxx Xxxxxxx (000) 000-0000
