Consumer Satisfaction Survey. The SAMH Community Consumer Satisfaction Survey (SCCSS) is the survey instrument to be administered, collected, and submitted by the Network Service Provider as defined by the Managing Entity in this contract. The SCCSS meets the Federal data requirements of the Consumer-Oriented Mental Health Report Card.
Consumer Satisfaction Survey. At intervals as determined by DHCS, DHCS’ contracted EQRO will conduct a consumer satisfaction survey of a representative sample of members enrolled in Contractor’s plan in each county, as determined by the technical specifications of the survey instrument chosen by DHCS. If requested, Contractor shall provide appropriate data to the EQRO to facilitate this survey.
Consumer Satisfaction Survey. Beginning in April 29, 2004, Defendant San Francisco will ensure that a consumer satisfaction survey is conducted with each class member who has received services through the TCM Program, including assessment, service planning and/or case management. Such survey shall contain the questions and information set forth in Attachment 5. The survey will be conducted by TCM staff or other personnel designated by the CAC including governmental officials, community providers, advocacy agencies, volunteers, and/or a combination of these. The results of the survey will be reported to the CAC on a quarterly basis. Participation in the survey will be voluntary on the part of class members and names of individuals will be kept confidential. Class members surveyed will be given the option of providing their names and contact information to Plaintiffs’ counsel.
Consumer Satisfaction Survey. Provider shall conduct annually a consumer satisfaction survey and involve consumers in its development as well as in a review of its results and shall participate in any consumer satisfaction survey undertaken by MSBH.
Consumer Satisfaction Survey. At intervals as determined by CDHS, CDHS’ contracted EQRO will conduct a consumer satisfaction survey. Contractor shall provide appropriate data to the EQRO to facilitate this survey.
Consumer Satisfaction Survey. ▪ A consumer satisfaction survey should be requested from each client who receives services at the SESP. ▪ A report should be completed, based on the responses received, for each calendar year and should be submitted to the VR central office annually, by February 1. ▪ Report (one for each satellite shown on your SESP Fee Schedule) should consist of one percentage figure to answer the following questions: o Services have helped or will help me get a job. % o Pleased with services and would recommend to others. % o Overall satisfaction. %
