Common use of Continuous Improvement and Best Practices Clause in Contracts

Continuous Improvement and Best Practices. Throughout the Term, BNY Mellon shall identify, seek Voya approval for and, after obtaining Voya approval, apply in accordance with the Change Procedures proven techniques and tools from other installations and organizations within its operations that would benefit Voya operationally or financially. BNY Mellon shall, from time to time, include updates with respect to such improvements, techniques and tools in the reports provided to Voya pursuant to the Agreement. BNY Mellon shall consider in good faith Voya suggestions and proposals for such improvements, techniques and tools. BNY Mellon shall make available to Voya all enhancements or new features to the Services that BNY Mellon generally makes available to BNY Mellon’s other customers (a) at no additional charge to Voya if such enhancements or features are typically provided to BNY Mellon’s other customers at no additional charge and (b) at the rates mutually agreed upon by the Parties for such enhancement or feature if such enhancement or feature is typically provided at an additional charge to BNY Mellon’s other customers.