Common use of CONTRACTOR OPERATIONS Clause in Contracts

CONTRACTOR OPERATIONS. The first part of the evaluation process consists of tabulating quantitative data on breakdowns, accidents and service complaints. An accident is defined as a vehicle collision during an assigned route or activity/athletic trip with MPS students on board. These incidents are called into the Department of Business and Transportation Services via the hot-line and entered into the MPS HEAT system by the Department of Business and Transportation Services or entered into the HEAT system by schools. G-36 of the General Specifications and Operating Procedures detail the procedures for reporting breakdowns and other emergencies. Service Complaints require a response from the contractor within one business day. Failure to do so will result in the issuance of “Liquidated Damages”. The Department of Business and Transportation Services will review the responses, and determine if “Liquidated Damages” are to be assessed. Contractors will have seven business days to respond, and appeal the assessment of ‘Liquidated Damages”. Service Complaints that result in the issuance of “Liquidated Damages” will be counted in the evaluation. Any route that has incurred more than 7 cumulative Service Complaints for a given school year will automatically result in Liquidated Damages for that route and will be included in the contractor operation evaluation metric. The cumulative total Service Complaints for each contractor for the school year will also be tabulated and used in the performance evaluation process.

CONTRACTOR OPERATIONS. The first part of the evaluation process consists of tabulating quantitative data on breakdowns, accidents and service complaints. An accident is defined as a vehicle collision during an assigned route or activity/athletic trip with MPS students on board. These incidents are called into the Department of Business ofBusiness and Transportation Services via the hot-line and entered into the MPS HEAT system by the Department of Business ofBusiness and Transportation Services or entered into the HEAT system by schools. G-36 of the General Specifications ofthe GeneralSpecifications and Operating Procedures OperatingProcedures detail the procedures for reporting repo1ting breakdowns and other emergencies. Service Complaints require a response from the contractor within one business day. Failure to do so will result in the issuance of “Liquidated of"Liquidated Damages”". The Department of Business ofBusiness and Transportation Transpo1tation Services will review the responses, and determine if “Liquidated if"Liquidated Damages” " are to be assessed. Contractors will have seven business days to respond, and appeal the assessment of ‘Liquidated of'Liquidated Damages”". Service Complaints that result in the issuance of “Liquidated of"Liquidated Damages” " will be counted in the evaluation. Any route that has incurred incmTed more than 7 cumulative Service Complaints for a given school year will automatically result in Liquidated Damages for that route and will be included in the contractor operation evaluation metric. The cumulative total Service Complaints for each contractor for the school year will also be tabulated and used in the performance evaluation process.

CONTRACTOR OPERATIONS. The first part of the evaluation process consists of tabulating quantitative data on breakdowns, accidents and service complaints. An accident is defined as a vehicle collision during an assigned route or activity/athletic trip with MPS students on board. These incidents are called into the Department of Business ofBusiness and Transportation Services via the hot-line and entered into the MPS HEAT system by the Department of Business ofBusiness and Transportation Services or entered into the HEAT system by schools. G-36 of the General Specifications GeneralSpecifications and Operating Procedures detail the procedures for reporting repo1ting breakdowns and other emergencies. Service Complaints require a response from the contractor within one business day. Failure to do so will result in the issuance of “Liquidated of"Liquidated Damages”". The Department of Business ofBusiness and Transportation Transpo1tation Services will review the responses, and determine if “Liquidated if"Liquidated Damages” " are to be assessed. Contractors will have seven business days to respond, and appeal the assessment of ‘'Liquidated Damages”". Service Complaints that result in the issuance of “Liquidated of"Liquidated Damages” " will be counted in the evaluation. Any route that has incurred incmTed more than 7 cumulative Service Complaints for a given school year will automatically result in Liquidated Damages for that route and will be included in the contractor operation evaluation metric. The cumulative total Service Complaints for each contractor for the school year will also be tabulated and used in the performance evaluation process.