Common use of CONTROL PROGRAM Clause in Contracts

CONTROL PROGRAM. Contractor shall develop and maintain a quality control program to ensure Services are performed in accordance with the specifications and standards required by this Contract and Purchase Order. Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective Services. The Quality Program and procedures shall be reviewed and approved by Purchaser before Contractor commences work. The quality control program shall include a description of specific monitoring techniques for all Services included in the work schedule. The Quality Program must include an inspection plan covering all required Services; frequency of inspections and the position of the employee(s) who will perform the inspection; the method of identifying deficiencies in the quality of Services; a plan to periodically conduct audits of all Contractor's employees to maintain quality standards; and a plan to ensure sufficient backup employees and continuity of service. Backup employees must be adequately trained to ensure the standards of Contract performance required at Purchaser’s location(s) are achieved. The quality control program and all changes are subject to review and approval by Purchaser. Contractor shall provide Purchaser with no less than five (5) days written notice prior to implementing any changes to the quality control program.