Common use of Cooperation in Investigation Clause in Contracts

Cooperation in Investigation. The Distributor, the Distributor Agency(ies), the ING Broker-Dealer and the ING Insurers jointly agree to cooperate fully in any insurance, securities or other regulatory investigation or proceeding or judicial proceeding arising in connection with any Contract without limiting the foregoing: (a) The Distributor shall promptly notify the ING Insurers and the ING Broker-Dealer of any customer complaint or notice of any regulatory authority investigation or proceeding or judicial proceeding which it might receive with respect to any Contract. (b) In the case of a substantive customer complaint, the parties shall cooperate in investigating and responding to such complaint. Any response shall be sent to the other parties to this Agreement for approval not less than five business days prior to its being sent to the customer or regulatory authority, except that if a more prompt response is required, the proposed response shall be communicated by telephone, email or facsimile transmission.