CPS MEASURES. Each Measurement Period, Amdocs shall summarize the CSM Response Times for all CBF Transactions [**]. [**] All CSM CBF transactions are a part of this measurement. [**] ------------------ INDIVIDUAL CPS BGYR STATE [**] [**] [**] ------------------------- ---- ---- ---- Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] Privileged and Confidential
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)
CPS MEASURES. Each In each Measurement Period, Amdocs shall summarize the CSM Response Times for all CBF Transactions Transactions. [**]. [**] All CSM CBF transactions are a part of this measurement. [**] ------------------ INDIVIDUAL Individual CPS BGYR STATE State [**] [**] [**] ------------------------- ---- ---- ---- [**] Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] Privileged and Confidential14 SLA Management
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)
CPS MEASURES. Each In each Measurement Period, Amdocs shall summarize the CSM Response Times for all CBF Transactions [**]Transactions. [**] All CSM CBF transactions Transactions are a part of this measurement. [**] ------------------ INDIVIDUAL Individual CPS BGYR STATE State [**] [**] [**] ------------------------- ---- ---- ---- Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] Privileged and Confidential]
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)
CPS MEASURES. Each In each Measurement Period, Amdocs shall summarize the CSM Response Times for all CBF Transactions Transactions. [**]. [**] All CSM CBF transactions Transactions are a part of this measurement. [**] ------------------ INDIVIDUAL Individual CPS BGYR STATE State [**] [**] [**] ------------------------- ---- ---- ---- Blue [**] [**] [**] Green [**] [**] [**] Yellow [**] [**] [**] Red [**] [**] [**] Privileged and Confidential]
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)