CREDITABLE PERFORMANCE SPECIFICATION. Specification: Defect Quantity and Severity Definition: The quantity and severity of Issues discovered in the Customized Product and Amdocs Services during ongoing operations where a ticket has been submitted via the ticketing interface. [**] Wholesale Defect Quantity calculation includes both Product and Service Defects. 28 SLA Management CPS Formula: [**] Measurement Period: Monthly Data Source: Amdocs ticketing system Frequency of Collection: Continuous Special Exclusions: [**]
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Disaster Recovery Definition: Time to recover online system in an event of a disaster based on the following. [**]. Confidential Materials omitted and filed separately with the Securities and Exchange Commission. A total of two pages were omitted. Measurement Calculation [**] CPS Formula: [**] Measurement Period: Each Data Source: Amdocs Disaster Recovery logs Frequency of Collection: Throughout Disaster Recovery Special Exclusions: N/A
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Wholesale UAT E2E Environment Availability Definition: WSE2EAT1 and WSE2EAT2 Environment Availability has been defined as the hours of [**]. Confidential Materials omitted and filed separately with the Securities and Exchange Commission. A total of one page was omitted. CPS Formula: [**] [**] Measurement Period: Calendar Month Data Source: Amdocs automated management tool Frequency of Collection: Continuous Special Exclusions: [**].
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Billable CDR Missed Quantity Definition: The number of billable CDRs (CDRs with revenue attached) that were subject to processing and Billing that were not processed (“Missed CDRs”) by Amdocs. 42 SLA Management CPS Formula: [**] Measurement Period: Calendar Month Data Source: Billing Frequency of Collection: Continuous Special Exclusions: [**]
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Provisioning Time Definition: The time required to process a Valid Provisioning Transaction. CPS Formula: [**] Measurement Period: Calendar Month Data Source: Switch Control Reports Frequency of Collection: Daily (7 days per week) Special Exclusions: [**].
CREDITABLE PERFORMANCE SPECIFICATION. Specification: CSM Response Time Definition: The amount of time required for a requested CBF Transaction to be completed. This CPS applies to that portion of transaction processing for which Amdocs is responsible. CPS Formula: [**] [**] Measurement Period: Calendar Month Data Source: Amdocs data collection tool Frequency of Collection: Continuous Special Exclusions: [**].
CREDITABLE PERFORMANCE SPECIFICATION. Specification: FDT Response Time Definition: The amount of time required for a requested FDT CBF Transaction to be completed. CPS Formula: [**] [**] [**] [**] Measurement Period: Calendar Month Weighting: [**] Data Source: Amdocs data collection tool Frequency of Collection: Continuous Special Exclusions: [**].
CREDITABLE PERFORMANCE SPECIFICATION. Specification: SNAP Response Time Definition: The amount of time required for a requested SNAP CBF Transaction to be completed. This CPS applies to that portion of transaction processing for which Amdocs is responsible. CPS Formula: [**] [**] [**] [**] Measurement Period: Calendar Month Data Source: Amdocs Performance Analyzer Tool Amdocs shall not change or redesign the Performance Analyzer Tool without written approval from Sprint. Subject to the preceding sentence, changes to the Performance Analyzer Tool will be reflected in the Impact Assessment Document for future release and will be supplied to Sprint. Weighting: [**] Frequency of Collection: Continuous Special Exclusions: [**].
CREDITABLE PERFORMANCE SPECIFICATION. Specification: eCare Response Time Definition: The amount of time required for a requested eCare Transaction to be completed. Measurement will be done for all Read or Write transactions to the eCare/Customized Product databases within the Amdocs data center only. Response time measurements are taken on a daily basis, and results will be reported to Sprint on a monthly basis in keeping with the terms of the Agreement. Measurement points for this CPS exist between the application server and database server, both of which reside within the Amdocs data center. Customized Product-related transactions will be available during Customized Product online availability time. CPS Formula: [**] [**] [**] [**] [**] [**] [**] Measurement Period: Calendar Month Data Source: Amdocs eCare / Customized Product Frequency of Collection: Continuous Special Exclusions: [**].
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Wireless Manager Response Time Definition: Wireless Manager (WM) Response time will be measured between the application server and database server on a continuous basis, and reported monthly. [**]. CPS Formula: [**] [**] [**] [**] Measurement Period: Calendar Month Data Source: Includes all WM transactions in production during the measurement. Measurement Transaction: Wireless Manager Performance Logs Frequency of Collection: Continuous (during all application availability) Special Exclusions: [**].
