Common use of Credit Structure and Amounts Clause in Contracts

Credit Structure and Amounts. For any month in which Verizon fails to meet the applicable availability standards for a WLAN Controller, Customer will be eligible for an SLA credit equal to a percentage of the Managed WLAN MRC applicable in that month for the affected WLAN Controller, as indicated in the following tables. Managed Availability Percentage of the Managed WLAN MRC for the Affected Month From To U.S. Global Tier A Global Tier B 100% 99.95% 0% 0% 0% 99.94% 99.50% 15% 10% 10% 99.49% 99.40% 25% 20% 20% 99.39% 99.00% 35% 30% 30% 98.99% 98.00% 45% 40% 35% 97.99% 96.70% 50% 50% 40% Less than 96.7% 100.0% 100.0% 100.0%

Credit Structure and Amounts. For any month in which Verizon fails to meet the applicable availability standards for a WLAN Controller, Customer will be eligible for an SLA credit equal to a percentage of the Managed WLAN MRC applicable in that month for the affected WLAN Controller, as indicated in the following tables. Managed Availability Percentage of the Managed WLAN MRC for the Affected Month % U.S. EMEA/Canada LATAM/APAC From To U.S. Global Tier A Global Tier B 100% 99.95% 0% 0% 0% 99.94% 99.50% 15% 10% 10% 99.49% 99.40% 25% 20% 20% 99.39% 99.00% 35% 30% 30% 98.99% 98.00% 45% 40% 35% 97.99% 96.70% 50% 50% 40% Less than 96.7% 100.0% 100.0% 100.0%