Common use of Critical Incident Reporting Clause in Contracts

Critical Incident Reporting. 2 Provider shall send immediate notification to North Sound BH-ASO and, when 3 indicated, to the applicable MCO of any Critical Incident involving an individual. 4 Notification shall be made during the business day on which Provider becomes 5 aware of the Critical Incident. If Provider becomes aware of a Critical Incident 6 involving an individual after business hours, Provider shall provide notice to North 7 Sound BH-ASO and, when indicated, to the applicable MCO as soon as possible the 8 next business day. Provider shall provide to North Sound BH-ASO and, when 9 indicated, to the applicable MCO all available information related to a Critical 10 Incident at the time of notification, including: a description of the event, the date 11 and time of the incident, the incident location, incident type, information about the 12 individuals involved in the incident and the nature of their involvement; the 13 individual’s or other involved individuals’ service history with Provider; steps taken 14 by Provider to minimize potential or actual harm; and any legally required 15 notification made by Provider. Upon North Sound BH-ASO’s request, and as 16 additional information becomes available, Provider shall update the information 17 provided regarding the Critical Incident and, if requested by MCO, shall prepare a 18 written report regarding the Critical Incident, including any actions taken in response 19 to the incident, the purpose for which such actions were taken, any implications to 20 Provider’s delivery system and efforts designed to prevent or lessen the possibility of 21 future similar incidents. Reporting shall comport with North Sound BH-ASO 22 Supplemental Provider Service Guide and applicable P&Ps.

Critical Incident Reporting. 2 40 Provider shall send immediate notification to North Sound BH-ASO and, when 3 indicated, to 41 the applicable MCO of any Critical Incident involving an individual. 4 Notification shall be 42 made during the business day on which Provider becomes 5 aware of the Critical Incident. If 43 Provider becomes aware of a Critical Incident 6 involving an individual after business hours, 44 Provider shall provide notice to North 7 Sound BH-ASO and, when indicated, to the 45 applicable MCO as soon as possible the next business day. Provider shall provide to North 1 Sound BH-ASO and, when indicated, to the applicable MCO as soon as possible the 8 next business day. Provider shall provide to North Sound BH-ASO and, when 9 indicated, to the applicable MCO all available information 2 related to a Critical 10 Incident at the time of notification, including: a description of the 3 event, the date 11 and time of the incident, the incident location, incident type, information 4 about the 12 individuals involved in the incident and the nature of their involvement; the 13 5 individual’s or other involved individuals’ service history with Provider; steps taken 14 by 6 Provider to minimize potential or actual harm; and any legally required 15 notification made 7 by Provider. Upon North Sound BH-ASO’s request, and as 16 additional information becomes 8 available, Provider shall update the information 17 provided regarding the Critical Incident 9 and, if requested by MCO, shall prepare a 18 written report regarding the Critical Incident, 10 including any actions taken in response 19 to the incident, the purpose for which such actions 11 were taken, any implications to 20 Provider’s delivery system and efforts designed to prevent 12 or lessen the possibility of 21 future similar incidents. Reporting shall comport with North 13 Sound BH-ASO 22 Supplemental Provider Service Guide and applicable P&Ps.

Critical Incident Reporting. 2 34 Provider shall send immediate notification to North Sound BH-ASO and, when 3 35 indicated, to the applicable MCO of any Critical Incident involving an individual. 4 36 Notification shall be made during the standard business day (Monday-Friday) on 37 which Provider becomes 5 aware of the Critical Incident. If Provider becomes aware 38 of a Critical Incident 6 involving an individual after business hours, Provider shall 39 provide notice to North 7 Sound BH-ASO and, when indicated, to the applicable MCO 40 as soon as possible the 8 next business day. Provider shall provide to North Sound 41 BH-ASO and, when 9 indicated, to the applicable MCO all available information 42 related to a Critical 10 Incident at the time of notification, including: a description of 43 the event, the date 11 and time of the incident, the incident location, incident type, 44 information about the 12 individuals involved in the incident and the nature of their involvement; the 13 individual’s or other involved individuals’ service history with 2 Provider; steps taken 14 by Provider to minimize potential or actual harm; and any 3 legally required 15 notification made by Provider. Upon North Sound BH-ASO’s 4 request, and as 16 additional information becomes available, Provider shall update 5 the information 17 provided regarding the Critical Incident and, if requested by MCO, 6 shall prepare a 18 written report regarding the Critical Incident, including any actions 7 taken in response 19 to the incident, the purpose for which such actions were taken, 8 any implications to 20 Provider’s delivery system and efforts designed to prevent or 9 lessen the possibility of 21 future similar incidents. Reporting To the extent reasonably 10 practicable, reporting shall comport with North Sound BH-ASO 22 Supplemental 11 Provider Service Guide and applicable P&Pspolicies and procedures.

Critical Incident Reporting. 2 10 Provider shall send immediate notification to North Sound BH-ASO and, when 3 11 indicated, to the applicable MCO of any Critical Incident involving an individual. 4 12 Notification shall be made during the business day on which Provider becomes 5 13 aware of the Critical Incident. If Provider becomes aware of a Critical Incident 6 14 involving an individual after business hours, Provider shall provide notice to North 7 15 Sound BH-ASO and, when indicated, to the applicable MCO as soon as possible the 8 16 next business day. Provider shall provide to North Sound BH-ASO and, when 9 17 indicated, to the applicable MCO all available information related to a Critical 10 18 Incident at the time of notification, including: a description of the event, the date 11 19 and time of the incident, the incident location, incident type, information about 20 the 12 individuals involved in the incident and the nature of their involvement; the 13 21 individual’s or other involved individuals’ service history with Provider; steps taken 14 22 by Provider to minimize potential or actual harm; and any legally required 15 23 notification made by Provider. Upon North Sound BH-ASO’s request, and as 16 24 additional information becomes available, Provider shall update the information 17 25 provided regarding the Critical Incident and, if requested by MCO, shall prepare a 18 26 written report regarding the Critical Incident, including any actions taken in 27 response 19 to the incident, the purpose for which such actions were taken, any 28 implications to 20 Provider’s delivery system and efforts designed to prevent or lessen 29 the possibility of 21 future similar incidents. Reporting shall comport with North 30 Sound BH-ASO 22 Supplemental Provider Service Guide and applicable P&Ps.. 32 Provider shall, prior to making a public announcement of any site or service 33 changes, notify North Sound BH-ASO in writing and receive approval at least:

Critical Incident Reporting. 2 Provider shall send immediate notification to North Sound BH-ASO and, when 3 indicated, to the applicable MCO of any Critical Incident involving an individual. 4 Notification shall be made during the business day on which Provider becomes 5 Providerbecomes aware of the Critical Incident. If Provider becomes aware of a Critical Incident 6 involving an individual after business hours, Provider shall provide notice to North 7 Sound BH-ASO and, when indicated, to the applicable MCO as soon as possible the 8 possiblethe next business day. Provider shall provide to North Sound BH-ASO and, when 9 indicated, to the applicable MCO all available information related to a Critical 10 aCritical Incident at the time of notification, including: a description of the event, the date 11 thedate and time of the incident, the incident location, incident type, information about the 12 individuals involved in the incident and the nature of their involvement; the 13 individual’s or other involved individuals’ service history with Provider; steps taken 14 by Provider to minimize potential or actual harm; and any legally required 15 legallyrequired notification made by Provider. Upon North Sound BH-ASO’s request, and as 16 andas additional information becomes available, Provider shall update the information 17 theinformation provided regarding the Critical Incident and, if requested by MCO, shall prepare a 18 written report regarding the Critical Incident, including any actions taken in response 19 to the incident, the purpose for which such actions were taken, any implications to 20 Provider’s delivery system and efforts designed to prevent or lessen the possibility of 21 possibilityof future similar incidents. Reporting shall comport with North Sound BH-ASO 22 Supplemental Provider Service Guide and applicable P&Ps.. Notice of sites/services change Provider shall, prior to making a public announcement of any site or service changes, notify North Sound BH-ASO in writing and receive approval at least:

Critical Incident Reporting. 2 25 Provider shall send immediate notification to North Sound BH-ASO and, when 3 indicated, to 26 the applicable MCO of any Critical Incident involving an individual. 4 Notification shall be 27 made during the business day on which Provider becomes 5 aware of the Critical Incident. If 28 Provider becomes aware of a Critical Incident 6 involving an individual after business hours, 29 Provider shall provide notice to North 7 Sound BH-ASO and, when indicated, to the 30 applicable MCO as soon as possible the next business day. Provider shall provide to North 31 Sound BH-ASO and, when indicated, to the applicable MCO as soon as possible the 8 next business day. Provider shall provide to North Sound BH-ASO and, when 9 indicated, to the applicable MCO all available information 32 related to a Critical 10 Incident at the time of notification, including: a description of the 33 event, including the date 11 and time of the incident, the incident location, incident type, 34 information about the 12 individuals involved in the incident and the nature of their involvement; the 13 individual’s or other involved individuals’ service history with Provider; 36 steps taken 14 by Provider to minimize potential or actual harm; and any legally required 15 37 notification made by Provider. Upon North Sound BH-ASO’s request, and as 16 additional 38 information becomes available, Provider shall update the information 17 provided regarding 39 the Critical Incident and, if requested by MCO, shall prepare a 18 written report regarding the 40 Critical Incident, including any actions taken in response 19 to the incident, the purpose for 41 which such actions were taken, any implications to 20 Provider’s delivery system system, and efforts 42 designed to prevent or lessen the possibility of 21 future similar incidents. Reporting shall 43 comport with North Sound BH-ASO 22 Supplemental Provider Service Guide and applicable 44 P&Ps.