Cultural Competency Program and Cultural Humility Plan (CHP. 3.5.1.1 The CONTRACTOR shall develop and implement a comprehensive Cultural Competency program that aligns with National Culturally and Linguistically Appropriate Services (CLAS) Standards, is described in a written CHP, and is formally evaluated and updated at least annually. 3.5.1.2 The CONTRACTOR’s CHP must identify and address health care disparities and ensure equitable access to and the delivery of services to all Members, including those with limited English proficiency, diverse cultural and ethnic backgrounds, or disabilities; and regardless of gender, sexual orientation, or gender identity. 3.5.1.3 The CHP must identify the goals and objectives of the CONTRACTOR’s Cultural Competency program and align with the goals and objectives described in the CONTRACTOR’s Population Health Management plan and HCA’s Quality Strategy. 3.5.1.3.1 The CONTRACTOR shall evaluate its CHP annually to determine its effectiveness and identify opportunities for improvement. 3.5.1.3.2 The CONTRACTOR shall, as part of the evaluation of its CHP, evaluate the effectiveness and outcomes of cultural competency training provided and include evaluation results in its annual CHP. 3.5.1.4 The CONTRACTOR must submit the CHP and, starting in contract year two (2), the annual evaluation to HCA annually by April 30 of each Contract Year. 3.5.1.5 The CHP shall demonstrate how the CONTRACTOR will recruit and retain a diverse staff to meet the cultural needs of its membership and include cultural competence as part of job descriptions. 3.5.1.6 Member and stakeholder feedback must be key components of the CHP development with clear indications of how Member and other stakeholder feedback was collected and incorporated into the CHP. 3.5.1.6.1 The CONTRACTOR shall attend the Native American Advisory Board meetings (XXXX). 3.5.1.6.2 The CHP shall provide evidence of how Members are selected for participation on the Member Advisory Board (see Section 4.12.3.2 in this Agreement) and how diversity of representation is achieved each year. 3.5.1.6.3 The CONTRACTOR shall share its CHP at one (1) of the annual statewide Member Advisory Board meetings for purposes of soliciting Member and stakeholder feedback, which shall be incorporated into the annual evaluation and update. 3.5.1.6.4 The CHP must describe how Members are supported to participate in the Member Advisory Board meetings, including but not limited to: access to materials ahead of time, child care, translation services, virtual attendance options, technology assistance, literacy support, and other accommodations that ensure member representatives are able to meaningfully participate. 3.5.1.7 The CHP shall describe how the CONTRACTOR will assess the cultural and linguistic needs of its Members and identify health disparities so that the CHP accurately represents and addresses the cultural and linguist needs of its Members and the CONTRACTOR’s strategies to mitigate health disparities. The CONTRACTOR must also describe how the CONTRACTOR will continuously monitor for changes in the cultural and linguistic needs of its Members and/or health disparities and adjust its CHP to meet the evolving needs of its membership. 3.5.1.8 The CHP shall describe how the CONTRACTOR will use the CHP to shape and inform the CONTRACTOR’s Network Development and Management plan and activities to ensure adequate access and availability of services that are delivered in a culturally competent, linguistically appropriate, and equitable manner. This must include how the CONTRACTOR will retain an accounting of annual required provider trainings on cultural competency. 3.5.1.9 The CHP shall describe how the CONTRACTOR will monitor and evaluate its Member-facing operational areas to ensure staff are providing culturally competent, linguistically appropriate, and equitable care for Members.
Appears in 7 contracts
Samples: Medicaid Managed Care Services Agreement, Medicaid Managed Care Services Agreement, Medicaid Managed Care Services Agreement
Cultural Competency Program and Cultural Humility Plan (CHP. 3.5.1.1 The CONTRACTOR shall develop and implement a comprehensive Cultural Competency program that aligns with National Culturally and Linguistically Appropriate Services (CLAS) Standards, is described in a written CHP, and is formally evaluated and updated at least annually.
3.5.1.2 . The CONTRACTOR’s CHP must identify and address health care disparities and ensure equitable access to and the delivery of services to all Members, including those with limited English proficiency, diverse cultural and ethnic backgrounds, or disabilities; and regardless of gender, sexual orientation, or gender identity.
3.5.1.3 . The CHP must identify the goals and objectives of the CONTRACTOR’s Cultural Competency program and align with the goals and objectives described in the CONTRACTOR’s Population Health Management plan and HCA’s Quality Strategy.
3.5.1.3.1 . The CONTRACTOR shall evaluate its CHP annually to determine its effectiveness and identify opportunities for improvement.
3.5.1.3.2 . The CONTRACTOR shall, as part of the evaluation of its CHP, evaluate the effectiveness and outcomes of cultural competency training provided and include evaluation results in its annual CHP.
3.5.1.4 . The CONTRACTOR must submit the CHP and, starting in contract year two (2), the annual evaluation to HCA annually by April 30 of each Contract Year.
3.5.1.5 . The CHP shall demonstrate how the CONTRACTOR will recruit and retain a diverse staff to meet the cultural needs of its membership and include cultural competence as part of job descriptions.
3.5.1.6 . Member and stakeholder feedback must be key components of the CHP development with clear indications of how Member and other stakeholder feedback was collected and incorporated into the CHP.
3.5.1.6.1 . The CONTRACTOR shall attend the Native American Advisory Board meetings (XXXX).
3.5.1.6.2 . The CHP shall provide evidence of how Members are selected for participation on the Member Advisory Board (see Section 4.12.3.2 in this Agreement) and how diversity of representation is achieved each year.
3.5.1.6.3 . The CONTRACTOR shall share its CHP at one (1) of the annual statewide Member Advisory Board meetings for purposes of soliciting Member and stakeholder feedback, which shall be incorporated into the annual evaluation and update.
3.5.1.6.4 . The CHP must describe how Members are supported to participate in the Member Advisory Board meetings, including but not limited to: access to materials ahead of time, child care, translation services, virtual attendance options, technology assistance, literacy support, and other accommodations that ensure member representatives are able to meaningfully participate.
3.5.1.7 . The CHP shall describe how the CONTRACTOR will assess the cultural and linguistic needs of its Members and identify health disparities so that the CHP accurately represents and addresses the cultural and linguist needs of its Members and the CONTRACTOR’s strategies to mitigate health disparities. The CONTRACTOR must also describe how the CONTRACTOR will continuously monitor for changes in the cultural and linguistic needs of its Members and/or health disparities and adjust its CHP to meet the evolving needs of its membership.
3.5.1.8 . The CHP shall describe how the CONTRACTOR will use the CHP to shape and inform the CONTRACTOR’s Network Development and Management plan and activities to ensure adequate access and availability of services that are delivered in a culturally competent, linguistically appropriate, and equitable manner. This must include how the CONTRACTOR will retain an accounting of annual required provider trainings on cultural competency.
3.5.1.9 . The CHP shall describe how the CONTRACTOR will monitor and evaluate its Member-facing operational areas to ensure staff are providing culturally competent, linguistically appropriate, and equitable care for Members. The CONTRACTOR shall conduct initial and annual organizational self-assessments of culturally and linguistically competent-related activities and shall integrate cultural and linguistic competence-related measures into its internal audits, performance improvement programs, Member Satisfaction Surveys, and outcomes-based evaluations. The report of the CONTRACTOR’s evaluation of its CHP shall be used to inform the CONTRACTOR’s Population Health Management and Quality Assurance program. Report findings shall be part of a continuing quality improvement cycle with goals developed to address any findings where the CONTRACTOR can improve in Cultural Competency, linguistic competency, and Health Equity. The CHP must outline how the evaluation findings are leveraged by the CONTRACTOR to improve services and how the findings are used to update the CONTRACTOR’s annual Population Health Management plan, QM/QI evaluation, and QM/QI program description. Consolidated Consumer Service Center (CCSC) The CONTRACTOR shall work with the State’s CCSC as directed by HCA. The Contractor shall give priority to communications with the CCSC. The Contractor shall ensure that action is initiated within one business day on a CCSC communication regarding a Member or Provider concern. The CISC CONTRACTOR shall comply with the administrative requirements in Section 3.7 of this Agreement in addition to the other administrative requirements in Section 3 unless otherwise indicated. To the extent that requirements in Section 3.7 conflict with requirements elsewhere in Section 3, the requirements in Section 3.7 shall control.
Appears in 3 contracts
Samples: Medicaid Managed Care Services Agreement, Medicaid Managed Care Services Agreement, Medicaid Managed Care Services Agreement
Cultural Competency Program and Cultural Humility Plan (CHP. 3.5.1.1 The CONTRACTOR shall develop and implement a comprehensive Cultural Competency program that aligns with National Culturally and Linguistically Appropriate Services (CLAS) Standards, is described in a written CHP, and is formally evaluated and updated at least annually.
3.5.1.2 The CONTRACTOR’s CHP must identify and address health care disparities and ensure equitable access to and the delivery of services to all Members, including those with limited English proficiency, diverse cultural and ethnic backgrounds, or disabilities; and regardless of gender, sexual orientation, or gender identity.
3.5.1.3 The CHP must identify the goals and objectives of the CONTRACTOR’s Cultural Competency program and align with the goals and objectives described in the CONTRACTOR’s Population Health Management plan and HCA’s Quality Strategy.
3.5.1.3.1 The CONTRACTOR shall evaluate its CHP annually to determine its effectiveness and identify opportunities for improvement.
3.5.1.3.2 The CONTRACTOR shall, as part of the evaluation of its CHP, evaluate the effectiveness and outcomes of cultural competency training provided and include evaluation results in its annual CHP.
3.5.1.4 The CONTRACTOR must submit the CHP and, starting in contract year two (2), the annual evaluation to HCA annually by April 30 of each Contract Year.
3.5.1.5 The CHP shall demonstrate how the CONTRACTOR will recruit and retain a diverse staff to meet the cultural needs of its membership and include cultural competence as part of job descriptions.
3.5.1.6 Member and stakeholder feedback must be key components of the CHP development with clear indications of how Member and other stakeholder feedback was collected and incorporated into the CHP.
3.5.1.6.1 The CONTRACTOR shall attend the Native American Advisory Board meetings (XXXXNAAB).
3.5.1.6.2 The CHP shall provide evidence of how Members are selected for participation on the Member Advisory Board (see Section 4.12.3.2 in this Agreement) and how diversity of representation is achieved each year.
3.5.1.6.3 The CONTRACTOR shall share its CHP at one (1) of the annual statewide Member Advisory Board meetings for purposes of soliciting Member and stakeholder feedback, which shall be incorporated into the annual evaluation and update.
3.5.1.6.4 The CHP must describe how Members are supported to participate in the Member Advisory Board meetings, including but not limited to: access to materials ahead of time, child care, translation services, virtual attendance options, technology assistance, literacy support, and other accommodations that ensure member representatives are able to meaningfully participate.
3.5.1.7 The CHP shall describe how the CONTRACTOR will assess the cultural and linguistic needs of its Members and identify health disparities so that the CHP accurately represents and addresses the cultural and linguist needs of its Members and the CONTRACTOR’s strategies to mitigate health disparities. The CONTRACTOR must also describe how the CONTRACTOR will continuously monitor for changes in the cultural and linguistic needs of its Members and/or health disparities and adjust its CHP to meet the evolving needs of its membership.
3.5.1.8 The CHP shall describe how the CONTRACTOR will use the CHP to shape and inform the CONTRACTOR’s Network Development and Management plan and activities to ensure adequate access and availability of services that are delivered in a culturally competent, linguistically appropriate, and equitable manner. This must include how the CONTRACTOR will retain an accounting of annual required provider trainings on cultural competency.
3.5.1.9 The CHP shall describe how the CONTRACTOR will monitor and evaluate its Member-facing operational areas to ensure staff are providing culturally competent, linguistically appropriate, and equitable care for Members.
Appears in 2 contracts
Samples: Medicaid Managed Care Services Agreement, Medicaid Managed Care Services Agreement
Cultural Competency Program and Cultural Humility Plan (CHP. 3.5.1.1 The CONTRACTOR shall develop and implement have a comprehensive Cultural Competency program that aligns with National Culturally and Linguistically Appropriate Services (CLAS) Standards, is described in a written CHP, CHP and is formally evaluated and updated at least annually.
3.5.1.2 The CONTRACTOR’s CHP must identify and address health care disparities and ensure equitable access to and the delivery of services to all Members, including those with limited English proficiency, diverse cultural and ethnic backgrounds, or disabilities; and regardless of gender, sexual orientation, or gender identity.
3.5.1.3 The CHP must identify the goals and objectives of the CONTRACTOR’s Cultural Competency program and align with the goals and objectives described in the CONTRACTOR’s Population Health Management plan and HCAHSD’s Quality Strategy.
3.5.1.3.1 The CONTRACTOR shall evaluate its CHP annually to determine its effectiveness and identify opportunities for improvement.
3.5.1.3.2 The CONTRACTOR shall, as part of the evaluation of its CHP, evaluate the effectiveness and outcomes of cultural competency training provided and include evaluation results in its annual CHP.
3.5.1.4 The CONTRACTOR must submit the CHP and, starting in contract year two (2), the annual evaluation to HCA HSD annually by April 30 of each Contract Year.
3.5.1.5 The CHP shall demonstrate how the CONTRACTOR will recruit and retain a diverse staff to meet the cultural needs of its membership and include cultural competence as part of job descriptions.
3.5.1.6 Member and stakeholder feedback must be key components of the CHP development with clear indications of how Member and other stakeholder feedback was collected and incorporated into the CHP.
3.5.1.6.1 The CONTRACTOR shall attend the Native American Advisory Board meetings (XXXX).
3.5.1.6.2 The CHP shall provide evidence of how Members are selected for participation on the Member Advisory Board (see Section 4.12.3.2 in this Agreement) and how diversity of representation is achieved each year.
3.5.1.6.3 The CONTRACTOR shall share its CHP at one (1) of the annual statewide Member Advisory Board meetings for purposes of soliciting Member and stakeholder feedback, which shall be incorporated into the annual evaluation and update.
3.5.1.6.4 The CHP must describe how Members are supported to participate in the Member Advisory Board meetings, including but not limited to: access to materials ahead of time, child care, translation services, virtual attendance options, technology assistance, literacy support, and other accommodations that ensure member representatives are able to meaningfully participate.
3.5.1.7 The CHP shall describe how the CONTRACTOR will assess the cultural and linguistic needs of its Members and identify health disparities so that the CHP accurately represents and addresses the cultural and linguist needs of its Members and the CONTRACTOR’s strategies to mitigate health disparities. The CONTRACTOR must also describe how the CONTRACTOR will continuously monitor for changes in the cultural and linguistic needs of its Members and/or health disparities and adjust its CHP to meet the evolving needs of its membership.
3.5.1.8 The CHP shall describe how the CONTRACTOR will use the CHP to shape and inform the CONTRACTOR’s Network Development and Management plan and activities to ensure adequate access and availability of services that are delivered in a culturally competent, linguistically appropriate, and equitable manner. This must include how the CONTRACTOR will retain an accounting of annual required provider trainings on cultural competency.
3.5.1.9 The CHP shall describe how the CONTRACTOR will monitor and evaluate its Member-facing operational areas to ensure staff are providing culturally competent, linguistically appropriate, and equitable care for Members.
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