Common use of Customer Audit Clause in Contracts

Customer Audit. Upon Customer’s written request at reasonable intervals, and subject to reasonable confidentiality controls, Grafana Labs will make available to Customer a copy of Grafana Labs’ most recent Audit Report. Customer agrees that any audit rights granted by Applicable Data Protection Law will be satisfied by these Audit Reports. To the extent that Grafana Labs’ provision of an Audit Report does not provide sufficient information or Customer is required to respond to a regulatory authority audit, Customer agrees to a mutually agreed-upon audit plan with Grafana Labs that: (a) ensures the use of an independent third party; (b) provides notice to Grafana Labs in a timely fashion; (c) requests access only during business hours; (d) accepts billing to Customer at Grafana Labs’ then-current rates; (e) occurs no more than once annually; (f) restricts its findings to only data relevant to Customer; and (g) obligates Customer, to the extent permitted by law or regulation, to keep confidential any information gathered that, by its nature, should be confidential.

Customer Audit. Upon Customer’s written request at reasonable intervals, and subject to reasonable confidentiality controls, Grafana Labs will make available to Customer a copy of Grafana Labs’ most recent Audit Report. Customer agrees that any audit rights granted by Applicable Data Protection Law will be satisfied by these Audit Reports. To the extent that Grafana Labs’ provision of an Audit Report does not provide sufficient information or Customer is required to respond to a regulatory authority audit, Customer agrees to a mutually agreed-upon audit plan with Grafana Labs that: (a) ensures the use of an independent third party; (b) provides notice to Grafana Labs in a timely fashion; (c) requests access only during business hours; (d) accepts billing to Customer at Grafana Labs’ then-current rates; (e) occurs no more than once annually; (f) restricts its findings to only data relevant to Customer; and (g) obligates Customer, to the extent permitted by law or regulation, to keep confidential any information gathered that, by its nature, should be confidential.