Customer callbacks. Provider agrees that in the event a Provider CSR is unable to resolve a support incident during an Outbound Call, the CSR will make all reasonable efforts to contact the Customer as soon as possible With the solution. All telecommunications costs for these callbacks shall be borne by Seller. In the event Seller selects to be billed on a per-call basis, these callbacks shall be considered a billable call.
Appears in 2 contracts
Samples: Outsourcing Agreement, Outsourcing Agreement
Customer callbacks. Provider agrees that in the event a Provider CSR is unable to resolve a support incident during an Outbound Inbound Call, the CSR will make all reasonable efforts to contact the Customer as soon as possible With the solution. All telecommunications costs for these callbacks shall be borne by Seller. In the event Seller selects to be billed on a per-call basis, these callbacks shall be considered a billable call.
Appears in 2 contracts
Samples: Outsourcing Agreements, Outsourcing Agreement
Customer callbacks. Provider agrees that in the event a Provider CSR is unable to resolve a support incident during an Outbound Inbound Call, the CSR will make all reasonable efforts to contact the Customer as soon as possible With with the solution. All telecommunications costs for these callbacks shall be borne by Seller. In the event Seller selects to be billed on a per-call basis, these callbacks shall be considered a billable call.
Appears in 2 contracts
Samples: Outsourcing Agreements, Outsourcing Agreement
Customer callbacks. Provider agrees that in the event a Provider CSR is unable to resolve a support incident during an Outbound Inbound Call, the CSR will make all reasonable efforts to contact the Customer as soon as possible With the solution. All telecommunications costs for these callbacks shall be borne by Seller. In the event Seller selects to be billed on a per-call basis, these callbacks shall be considered a billable call.. SELLER [Call Centre Projects Service India] PROVIDER [###companyname###]
Appears in 1 contract
Samples: Outsourcing Agreements