Common use of Customer Communication Clause in Contracts

Customer Communication. Using the Authority’s Customer Relationship Management software, the Contractor shall promptly investigate and resolve all customer complaints, compliments, inquiries, and claims made for losses or damages to vehicles, parking overcharges or refunds, and complaints about service. The Contractor shall issue its initial response within one business day, including an estimated resolution time frame, with a goal of resolution or updated status to the customer within three (3) business days. Upon the Authority’s request, the Contractor shall furnish the Authority with a copy of the complaint or claim, the Contractor’s documentation of its investigation, and its written response resolving or not resolving the complaint or claim. The Contractor shall utilize the Authority’s Customer Relationship Management system for all customer communication, unless specifically directed otherwise.

Customer Communication. Using the Authority’s Customer Relationship Management software, the The Contractor shall promptly investigate and resolve all customer complaints, compliments, inquiries, and claims made for losses or damages to vehicles, parking overcharges or refunds, and complaints about service. The Contractor shall issue its initial response should be within one business day, including an estimated resolution time frame, with a goal of resolution or updated status to the customer within three (3) business days. Upon the Authority’s request, the Contractor shall furnish the Authority with a copy of the complaint or claim, the Contractor’s documentation of its investigation, and its written response resolving or not resolving the complaint or claim. The Contractor shall utilize the Authority’s Customer Relationship Management system for all customer communication, unless specifically directed otherwise.