Customer concerns about power quality. If a Customer, or the Trader on behalf of a Customer, raises a concern with the Distributor regarding the power quality (i.e. frequency or voltage), reliability or safety of the Customer's supply, the Distributor must investigate the concern and advise the Customer of the results of the investigation.
Customer concerns about power quality. If a Customer or the Trader on behalf of a Customer, raises a concern with the Distributor regarding the power quality (i.e. frequency or voltage), reliability or safety of the Customer’s supply, the Distributor must, other than where it considers on reasonable grounds that the matter raised is trivial or is materially the same as a matter previously raised by the Customer or Trader and there has been no relevant change in circumstances, investigate the concern in accordance with Schedule 1 and advise the Customer, or the Trader on behalf of the Customer (as applicable), of the results of the investigation. 15 Customer service lines
