Common use of Customer Consent Clause in Contracts

Customer Consent. In case that an incident is submitted to Software AG’s Support Portal Customer authorizes Supplier, for the purposes of troubleshooting and resolving such incident, to access Customer’s cloud environment for the duration of the submitted incident on the basis set out in the Cloud Services Agreement.

Customer Consent. In case that an incident is submitted to Software AG’s Support Portal Customer authorizes Supplier, for the purposes of troubleshooting and resolving such incident, to access Customer’s cloud environment for the duration of the submitted incident on the basis set out in the Cloud Services Agreement. Customer is a user of certain Cloud Services under a Cloud Services Agreement that the Customer has executed with a Software AG subsidiary (hereinafter “Supplier”). The maintenance and support services that the Supplier has agreed to deliver as provided in the Cloud Services Agreement are defined herein, and this document forms an attachment to the Cloud Services Agreement.