Customer Received Complaints. If the Customer receives a complaint related to the product the Customer supplies, the Customer will enter the complaint into the Customer’s Complaint Management and review and evaluate the complaint to determine whether an investigation is necessary. If the Customer requires the Supplier’s assistance in the investigation, the Customer will follow the Customer Initiated Corrective Action described above.
Appears in 2 contracts
Samples: Supplier Quality Agreement, Supplier Quality Agreement
Customer Received Complaints. If the Customer receives a complaint related to the product the Customer supplies, the Customer will enter the complaint into the Customer’s Complaint Management System (21 CFR §820.198) and review and evaluate the complaint to determine whether an investigation is necessary. If the Customer requires the Supplier’s assistance in the investigation, the Customer will follow the Customer Initiated Corrective Action described above.
Appears in 2 contracts
Samples: Supplier Quality Agreement (SI-BONE, Inc.), elsmar.com
Customer Received Complaints. If the Customer receives a complaint related to the product the Customer supplies, the Customer will enter the complaint into the Customer’s Complaint Management System and review and evaluate the complaint to determine whether an investigation is necessary. If the Customer requires the Supplier’s assistance in the investigation, the Customer will follow the Customer Initiated Corrective Action described above. Refer to Hana procedure no. 001-1700 for Quality Complaint Handling Procedure.
Appears in 1 contract
Samples: Kindara, Inc.
Customer Received Complaints. If 7.4.2.1.If the Customer receives a complaint related to the product the Customer supplies, the Customer will enter the complaint into the Customer’s Complaint Management System and review and evaluate the complaint to determine whether an investigation is necessary. If the Customer requires the Supplier’s assistance in the investigation, the Customer will follow the Customer Initiated Corrective Action described abovecomplaint.
Appears in 1 contract
Samples: Supplier Quality Agreement
Customer Received Complaints. If the Customer receives a complaint related to the product the Customer Supplier supplies, the Customer will enter the complaint into the Customer’s Complaint Management System and review and evaluate the complaint to determine whether an investigation is necessary. If the Customer requires the Supplier’s assistance in the investigation, the Customer will follow the Customer Initiated Corrective Action described above.
Appears in 1 contract
Samples: Quality Agreement