Customer Satisfaction Monitoring in Welcome Calls. The Ameriquest Parties will attempt to contact, by telephone, each Borrower as his or her Loan is transferred to Loan servicing. During such calls, Loan servicing personnel will review the Borrower’s Loan terms with Borrowers and assess their overall satisfaction with the Loan origination and funding process. When material deficiencies or problems with the Loan origination or funding process are identified, the matter will be promptly referred to a complaint resolution unit.
Appears in 5 contracts
Samples: Settlement Agreement, Settlement Agreement, Settlement Agreement
