Common use of Customer Service Complaints Clause in Contracts

Customer Service Complaints. It is Our intention to give You the best possible service but if You do have questions or concerns about this insurance or the handling of a claim You should follow the Complaints Procedure below: If Your complaint relates to the sale of Your policy, please write to the Administrator: The Managing Director XXXXxxxxxxxx.xx.xx 000 Xxxxxxxxxxxx Xxxx Xxxxxxxxx Xxxx Xxxxxxxxx XX0 0XX Tel: 00000 000000 Email: xxxxxxxxxx@xxxxxxxxxxxx.xx.xx If Your complaint relates to the handling of a claim on Your policy, please write to the Claims Administrator: MB&G Insurance Services Cobalt Business Exchange Cobalt Xxxx Xxx Xxxxxxxxx Xxxx Xxxx XX00 0XX Tel: 0000 000 0000 Email: xxxxxx@xxxxxxxxxxxx.xxx Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response. If Your complaint cannot be resolved by the end of the third working day, the Administrator will pass it to: The Customer Relations Manager, UK General Insurance Ltd Cast House, Old Mill Business Park, Xxxxxxxxx Xxxxxx Xxxx, Xxxxx, XX00 0XX. Tel: 0000 000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxxxxxx.xx.xx If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at: The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. Tel: 0000 000 0 000 The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau. Effective date: 13 February 2018 Notes

Customer Service Complaints. It is Our intention to give You the best possible service but if You do have questions or concerns about this insurance or the handling of a claim You should follow the Complaints Procedure below: If Your complaint relates to the sale of Your policy, please write to the Administrator: The Managing Director XXXXxxxxxxxx.xx.xx 000 Xxxxxxxxxxxx Xxxx Xxxxxxxxx Xxxx Xxxxxxxxx XX0 0XX Tel: 00000 000000 Email: xxxxxxxxxx@xxxxxxxxxxxx.xx.xx If Your complaint relates to the handling of a claim on Your policy, please write to the Claims Administrator: MB&G Insurance Services Cobalt Business Exchange Cobalt Xxxx Xxx Xxxxxxxxx Xxxx Xxxx XX00 0XX Tel: 0000 000 0000 Email: xxxxxx@xxxxxxxxxxxx.xxx Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response. If Your complaint cannot be resolved by the end of the third working day, the Administrator will pass it to: The Customer Relations Manager, UK General Insurance Ltd Cast House, Old Mill Business Park, Xxxxxxxxx Xxxxxx Xxxx, Xxxxx, XX00 0XX. Tel: 0000 000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxxxxxx.xx.xx If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at: The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. Tel: 0000 000 0 000 The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau. Effective date: 13 February 2018 26 November 2017 Notes

Customer Service Complaints. It is Our intention to give You the best possible service but if You do have questions or concerns about this insurance or the handling of a claim You should follow in the Complaints Procedure below: If Your complaint relates to first instance contact the sale Managing Director of Your policy, please write to the Administrator. The contact details are: The Managing Director XXXXxxxxxxxx.xx.xx 000 Xxxxxxxxxxxx Director, XxxXxxxxxxxx.xx.xx, 00/00 Xxxxx Xxxxx Xxxxx Xxxx Xxxxxxxxx Xxxx Xxxxxxxxx XX0 XX00 0XX Tel: 00000 000000 Email: xxxxxxxxxx@xxxxxxxxxxxx.xx.xx If Your complaint relates to the handling of a claim on Your policy, please write to the Claims Administrator: MB&G Insurance Services Cobalt Business Exchange Cobalt Xxxx Xxx Xxxxxxxxx Xxxx Xxxx XX00 0XX Tel: 0000 000 0000 Email: xxxxxx@xxxxxxxxxxxx.xxx xxxxxxx@xxxxxxxxxxxx.xx.xx Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response. If Your complaint cannot be resolved by the end of the third next working day, the Administrator XxxXxxxxxxxx.xx.xx will pass it to: The Customer Relations Manager, Effective date: 02 August 2017 UK General Insurance Ltd Cast House, Old Mill Business Park, Xxxxxxxxx Xxxxxx Xxxx, Xxxxx, XX00 0XX. Tel: 0000 000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxxxxxx.xx.xx If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at: The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. Tel: 0000 000 0 000 The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau. Effective date: 13 February 2018 Notes

Customer Service Complaints. It is Our intention to give You the best possible service but if You do have questions or concerns about this insurance or the handling of a claim You should follow in the Complaints Procedure below: If Your complaint relates to first instance contact the sale Managing Director of Your policy, please write to the Administrator. The contact details are: The Managing Director XXXXxxxxxxxx.xx.xx 000 Xxxxxxxxxxxx Director, XxxXxxxxxxxx.xx.xx, 00/00 Xxxxx Xxxxx Xxxxx Xxxx Xxxxxxxxx Xxxx Xxxxxxxxx XX0 XX00 0XX Tel: 00000 000000 Email: xxxxxxxxxx@xxxxxxxxxxxx.xx.xx If Your complaint relates to the handling of a claim on Your policy, please write to the Claims Administrator: MB&G Insurance Services Cobalt Business Exchange Cobalt Xxxx Xxx Xxxxxxxxx Xxxx Xxxx XX00 0XX Tel: 0000 000 0000 Email: xxxxxx@xxxxxxxxxxxx.xxx xxxxxxx@xxxxxxxxxxxx.xx.xx Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response. If Your complaint cannot be resolved by the end of the third next working day, the Administrator XxxXxxxxxxxx.xx.xx will pass it to: The Customer Relations Manager, Effective date: 12 June 2017 UK General Insurance Ltd Cast House, Old Mill Business Park, Xxxxxxxxx Xxxxxx Xxxx, Xxxxx, XX00 0XX. Tel: 0000 000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxxxxxx.xx.xx If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at: The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. Tel: 0000 000 0 000 The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau. Effective date: 13 February 2018 Notes

Customer Service Complaints. It is Our intention to give You the best possible service but if You do have questions or concerns about this insurance or the handling of a claim You should follow in the Complaints Procedure below: If Your complaint relates to first instance contact the sale Managing Director of Your policy, please write to the Administrator. The contact details are: The Managing Director XXXXxxxxxxxx.xx.xx 000 Xxxxxxxxxxxx Director, XxxXxxxxxxxx.xx.xx, 00/00 Xxxxx Xxxxx Xxxxx Xxxx Xxxxxxxxx Xxxx Xxxxxxxxx XX0 XX00 0XX Tel: 00000 000000 Email: xxxxxxxxxx@xxxxxxxxxxxx.xx.xx If Your complaint relates to the handling of a claim on Your policy, please write to the Claims Administrator: MB&G Insurance Services Cobalt Business Exchange Cobalt Xxxx Xxx Xxxxxxxxx Xxxx Xxxx XX00 0XX Tel: 0000 000 0000 Email: xxxxxx@xxxxxxxxxxxx.xxx xxxxxxx@xxxxxxxxxxxx.xx.xx Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response. If Your complaint cannot be resolved by the end of the third next working day, the Administrator XxxXxxxxxxxx.xx.xx will pass it to: The Customer Relations Manager, Effective date: 20 June 2017 UK General Insurance Ltd Cast House, Old Mill Business Park, Xxxxxxxxx Xxxxxx Xxxx, Xxxxx, XX00 0XX. Tel: 0000 000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxxxxxx.xx.xx If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at: The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. Tel: 0000 000 0 000 The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau. Effective date: 13 February 2018 Notes

Customer Service Complaints. It is Our intention to give You the best possible service but if You do have questions or concerns about this insurance or the handling of a claim You should follow in the Complaints Procedure below: If Your complaint relates to first instance contact the sale Managing Director of Your policy, please write to the Administrator. The contact details are: The Managing Director XXXXxxxxxxxx.xx.xx 000 Xxxxxxxxxxxx Director, XxxXxxxxxxxx.xx.xx, 00/00 Xxxxx Xxxxx Xxxxx Xxxx Xxxxxxxxx Xxxx Xxxxxxxxx XX0 XX00 0XX Tel: 00000 000000 Email: xxxxxxxxxx@xxxxxxxxxxxx.xx.xx If Your complaint relates to the handling of a claim on Your policy, please write to the Claims Administrator: MB&G Insurance Services Cobalt Business Exchange Cobalt Xxxx Xxx Xxxxxxxxx Xxxx Xxxx XX00 0XX Tel: 0000 000 0000 Email: xxxxxx@xxxxxxxxxxxx.xxx xxxxxxx@xxxxxxxxxxxx.xx.xx Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response. If Your complaint cannot be resolved by the end of the third next working day, the Administrator XxxXxxxxxxxx.xx.xx will pass it to: The Customer Relations Manager, UK General Insurance Ltd Cast House, Old Mill Business Park, Xxxxxxxxx Xxxxxx Xxxx, Xxxxx, XX00 0XX. Tel: 0000 000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxxxxxx.xx.xx If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at: The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. Tel: 0000 000 0 000 The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau. Effective date: 13 February 2018 Notes.

Customer Service Complaints. It is Our intention to give You the best possible service but if You do have questions or concerns about this insurance or the handling of a claim You should follow the Complaints Procedure below: If Your complaint relates to the sale of Your policy, please write to the Administrator: The Managing Director XXXXxxxxxxxx.xx.xx 000 Xxxxxxxxxxxx 00/00 Xxxxx Xxxxx Xxxxx Xxxx Xxxxxxxxx Xxxx Xxxxxxxxx XX0 XX00 0XX Tel: 00000 000000 Email: xxxxxxxxxx@xxxxxxxxxxxx.xx.xx If Your complaint relates to the handling of a claim on Your policy, please write to the Claims Administrator: MB&G Insurance Services Cobalt Business Exchange Cobalt Xxxx Xxx Xxxxxxxxx Xxxx Xxxx XX00 0XX Tel: 0000 000 0000 Email: xxxxxx@xxxxxxxxxxxx.xxx Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response. If Your complaint cannot be resolved by the end of the third working day, the Administrator will pass it to: The Customer Relations Manager, UK General Insurance Ltd Cast House, Old Mill Business Park, Xxxxxxxxx Xxxxxx Xxxx, Xxxxx, XX00 0XX. Tel: 0000 000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxxxxxx.xx.xx If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than €2 million and fewer than ten staff. You may contact the Financial Ombudsman Service at: The Financial Ombudsman Service, Xxxxxxxx Xxxxx, Xxxxxxx Xxxxxxxx Xxxxxx, Xxxxxx, X00 0XX. Tel: 0000 000 0 000 The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau. Effective date: 13 February 2018 31 October 2017 Notes

Customer Service Complaints. It is Our the intention to give You the best possible service but if You do have any questions or concerns about this insurance or the handling of a claim You should follow the Complaints Procedure below: FOR COMPLAINTS REGARDING THE SALE OF YOUR POLICY Please contact the Administrator who arranged the Insurance on Your behalf: ALAIB Limited T/A ALA Insurance Brokers, Xxxx 0, Xxxx Xxxx Xxxxxxxxx, Xxxxxxxxx, Xxxxxx, XX00 6QX. Telephone: 00000 000000. If Your complaint relates to about the sale of Your policy, please write to the Administrator: The Managing Director XXXXxxxxxxxx.xx.xx 000 Xxxxxxxxxxxx Xxxx Xxxxxxxxx Xxxx Xxxxxxxxx XX0 0XX Tel: 00000 000000 Email: xxxxxxxxxx@xxxxxxxxxxxx.xx.xx If Your complaint relates to the handling of a claim on Your policy, please write to the Claims Administrator: MB&G Insurance Services Cobalt Business Exchange Cobalt Xxxx Xxx Xxxxxxxxx Xxxx Xxxx XX00 0XX Tel: 0000 000 0000 Email: xxxxxx@xxxxxxxxxxxx.xxx Please ensure Your policy number is quoted in all correspondence to assist a quick and efficient response. If Your complaint cannot be resolved by the end of the third next working day, the Administrator will pass it to: The Customer Relations Manager, Department UK General Insurance Ltd Limited Cast House, House Old Mill Business ParkPark Gibraltar Island Road Leeds LS10 1RJ Tel: 0000 000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxxxxxx.xx.xx FOR COMPLAINTS REGARDING A CLAIM ON YOUR POLICY Please contact the Claims Administrator: Mechanical Breakdown & General Insurance Services Limited, Xxxxxxxxx 00/00 Xxxxxx Xxxx, Xxxxx, XX00 0XXXxxxxx Street, North Xxxxxxx, Tyne & Wear, NE30 1AR. Telephone 0000 000 0000. In all correspondence please state that Your insurance is provided by UK General Insurance Limited and quote scheme reference 05297A. If Your complaint about Your claim cannot be resolved by the end of the next working day, the Claims Administrator will pass it to: Customer Relations Department UK General Insurance Limited Cast House Old Mill Business Park Gibraltar Island Road Leeds LS10 1RJ Tel: 0000 000 0000 Email: xxxxxxxxxxxxxxxxx@xxxxxxxxx.xx.xx If it is not possible to reach an agreement, You you have the right to make an appeal to the Financial Ombudsman Service. This also applies if You you are insured in a business capacity and have an annual turnover of less than €2 million 2million and fewer than ten staff. You may contact the Financial Ombudsman Service at: The Financial Ombudsman Service, Xxxxxxxx XxxxxSouth Quay Plaza, Xxxxxxx Xxxxxxxx Xxxxxx000 Xxxxx Xxxx, XxxxxxDocklands, X00 0XXLondon, E14 9SR. Tel: 0000 000 0 000 The above complaints procedure is in addition to Your your statutory rights as a consumer. For further information about Your your statutory rights contact Your your local authority Trading Standards Service or Citizens Advice Bureau. Effective date: 13 February 2018 Notes.