Customer Service & Disputes. a. In the event of a dispute or disagreement involving Xxxxxxx’s services, you and Xxxxxxx agree to use our best efforts to resolve the dispute. Most concerns can be resolved by calling our Customer Service Department at 0-000-000-0000. You may also email xxxx@xxxxxxxxxxxxx.xxx or write to Starion Energy, PO Box 845, Middlebury, CT 06762. Starion’s Customer Service is available Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time. b. If you remain unsatisfied with our attempt to resolve a dispute, it may be submitted by you or Starion to the NYPSC for resolution pursuant to its Complaint Handling Procedures by contacting the XXXXX XXXX Hotline at 1-888-697-7728. You may also request information from the New York State Public Service Commission at: Consumer Services Division, 0 Xxxxxx Xxxxx Xxxxx, Xxxxxx, XX 00000 or through their website at: xxxx://xxx.xxx.xx.xxx. The NYDPS monitors complaints against all energy companies and an excessive number of complaints may result in an energy company losing its eligibility to supply energy in New York State. c. By entering into this Agreement, you and Xxxxxxx agree that the complaint procedures enacted pursuant to The Home Energy Fair Practices Act (“HEFPA”), Title 16 NYCRR Part 12, and the Claims Resolution process described in Section 16 are the only means for resolving any dispute(s) arising out of or relating to this Agreement.
Appears in 6 contracts
Samples: Agreement to Purchase Natural Gas, Electricity Supply Agreement, Electricity Purchase Agreement
