Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
Appears in 10 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Customer Service Hours. The Contractor shall provide customer services for all Ordering State Agencies locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Customer Service Hours. The Contractor shall provide customer services service for all Ordering Agencies locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
Appears in 1 contract
Samples: Quantity Purchase Agreement
Customer Service Hours. The Contractor shall provide customer services service for all Ordering Agencies Agency locations Monday through Friday from 7:00AM 8:00AM to 5:00PM 4:30PM EST. This on-going support shall be provided via a toll free telephone numbertelephone, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
Appears in 1 contract
Samples: Quantity Purchase Agreement
Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies Agencies’ locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
Appears in 1 contract
Samples: Master Services Agreement
Customer Service Hours. The Contractor shall provide customer services for all Ordering User Agencies locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders changes that need to be placed.
Appears in 1 contract
Samples: Professional Services
Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, on-line tools, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
Appears in 1 contract
Samples: Professional Services
Customer Service Hours. The Contractor shall provide customer order services for all Ordering Agencies ordering agencies locations Monday through Friday from 7:00AM to 5:00PM 6:00PM EST. This on-going support Support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
Appears in 1 contract
Samples: Professional Services
Customer Service Hours. The Contractor shall provide customer services for all Ordering Agencies locations Monday through Friday from 7:00AM to 5:00PM EST. This on-going support shall be provided via a toll free telephone number, email, and fax. The Contractor’s Dedicated Account Manager shall be accessible by phone for emergencies such as, but not limited to, disaster relief to provide assistance with customer service or orders that need to be placed.
Appears in 1 contract
Samples: Professional Services