Customer Service Records. Daily logs of all Complaints and Inquiries shall be retained for a minimum of thirty-six (36) months. Contractor shall maintain and retain Customer service center records which include, but are not limited to the following statistics: 1. Number of calls received on a quarterly basis; 2. Number of calls answered on a quarterly basis; 3. Names of all Customer service representatives employed.
Appears in 4 contracts
Samples: Franchise Agreement, Franchise Agreement, Franchise Agreement
Customer Service Records. Daily logs of all Complaints complaints and Inquiries shall be retained for a minimum of thirty-six (36) months. Contractor shall maintain and retain Customer customer service center records which include, but are not limited to the following statistics:
1. Number of calls received on a quarterly basis;
2. Number of calls answered on a quarterly basis;
3. Names of all Customer customer service representatives employed.
Appears in 2 contracts
Samples: Franchise Agreement, Franchise Agreement
Customer Service Records. Daily logs of all Complaints complaints and Inquiries shall be retained for a minimum of thirty-six (36) months. Contractor shall maintain and retain Customer customer service center records which include, but are not limited to the following statistics:
1. Number of calls received on a quarterly monthly basis;
2. Number of calls answered on a quarterly monthly basis;
3. Number of e-mail responses sent from the customer service department to customers on a monthly basis;
4. Names of all Customer customer service representatives employed.
Appears in 2 contracts
Samples: Franchise Agreement, Franchise Agreement
Customer Service Records. Daily logs of all Complaints and Inquiries provided under 2230 this Agreement shall be retained for a minimum of thirty-six (36) months. Contractor 2231 shall maintain and retain Customer customer service center records which include, but are not 2232 limited to the following customer service center statistics:
1. Number of calls received on a quarterly basis;
2. Number of calls answered on a quarterly basis;
3. Names of all Customer service representatives employed.
Appears in 1 contract
Samples: Franchise Agreement
Customer Service Records. Daily logs of all Complaints and Inquiries shall be 3210 retained for a minimum of thirty-six (36) months. Contractor shall maintain and retain Customer 3211 customer service center records which include, but are not limited to to, the following 3212 statistics:
1. Number of calls received on a quarterly basis;
2. Number of calls answered on a quarterly basis;
3. Names of all Customer service representatives employed.
Appears in 1 contract
Samples: Franchise Agreement
Customer Service Records. Daily logs of all Complaints and Inquiries shall be 3231 retained for a minimum of thirty-six (36) months. Contractor shall maintain and retain Customer 3232 customer service center records which include, but are not limited to to, the following 3233 statistics:
1. Number of calls received on a quarterly basis;
2. Number of calls answered on a quarterly basis;
3. Names of all Customer service representatives employed.
Appears in 1 contract
Samples: Franchise Agreement
Customer Service Records. Daily logs of all Complaints and Inquiries shall be 3648 retained for a minimum of thirty-six (36) months. Contractor shall maintain and retain Customer 3649 customer service center records which include, but are not limited to the following 3650 statistics:
1. Number of calls received on a quarterly basis;
2. Number of calls answered on a quarterly basis;
3. Names of all Customer service representatives employed.
Appears in 1 contract
Samples: Franchise Agreement