Common use of Customer Service Representative Clause in Contracts

Customer Service Representative. A. All Customer Service Representatives shall be able to select their jobs in accordance with their job classification (bid) seniority, provided the employee is available to work the job or position within thirty (30) calendar days of the bid. If a representative is out on medical leave at the time of the bid, a doctor’s release stating the employee is likely to be released for duty within 30 days of the start of bid will be required in order to bid. An employee shall exercise their seniority right only once. B. In the event that the Employer hires more than one Lead Customer Service Representative, the Lead Customer Service Representatives will have separate work shifts from the other Customer Service Representatives. Seniority for bidding on these shifts will be based on length of service as a Lead Custome r Service Representative. C. The Employer shall post all jobs seven (7) calendar days prior to the start of the general bid selection. The Employer will notify an employee of their appointed bid time of job posting. General bid selections shall be comple xxx at least seven (7) calendar days prior to job implementation. In the event a new shift option needs to be tested, the entire posting, bidding and implementation will be completed in a minimum of seven (7) calendar days. D. In the event the employee fails to bid at their appointed date and time, the Employer shall assign a bid to the employee. Such assigned bid shall be as similar as possible to the employee's current bid. An employee may bid in person, by signed proxy, or by telephone to the Superv isor of Customer Service. E. Jobs shall be posted for general bid two (2) times each calendar year . The Employer has the right to schedule additional general bids. F. If a shift is canceled, the affected employee may displace any other employee with les s seniority. G. If an employee returns to work who is not eligible to bid at the previous general bid, they may displace any other employee with less seniority. Such returning employee shall be assigned a shift for up to fifteen calendar days or until a displacement bid is completed. Such displacement shall not constitute a general bid as defined in section E. above. H. If a Customer Service Representative terminates for any reason, all employees with less seniority will be permitted to bid on the vacan cy created. The vacant shift may first however, be assigned to a Customer Service Representative by the Supervisor for up to 30 calendar days. In the event that there is more than one shift opening available at the same time, all employees, beginning wit h the first affected employee will be eligible to bid on all open shifts. A displacement bid shall not constitute a general bid defined in Section E. above.

Customer Service Representative. A. All Customer Service Representatives shall be able to select their jobs in accordance with their job classification (bid) seniority, provided the employee is available to work the job or position within thirty (30) calendar days of the bid. If a representative is out on medical leave at the time of the bid, a doctor’s release stating the employee is likely to be released for duty within 30 days of the start of bid will be required in order to bidPROBATION AND RECLASSIFICATION 1. An employee shall exercise serve an initial probationary period consisting of six (6) consecutive months. The employee shall be off probation on the first day of t he first pay period following the completion of the six (6) month period. Reclassification: In regards to change in classification from Operator to Customer Service Representative the following shall be understood: a. If the Employer reclassifies an Opera tor to the status of a Customer Service Representative, the employee shall serve a Customer Service Representative probationary period of six (6) months as defined above. a. If the Employer reclassifies an Operator to the status of a Customer Service Representative, the employee shall serve a Customer Service Representative probationary period as defined above, provided however, if the employee has already served a six (6) month probationary period as an Operator, the employee shall only be required to se rve a three (3)month evaluation period as a Customer Service Representative and the employee’s evaluation period will end on the first day of the first pay period following completion of the three (3) month evaluation period. An operator who volunteers f or reclassification to a Customer Service Representative position may not elect to reclassify to their prior operator status if they have completed the first three (3) months of their probationary period or their three (3) month evaluation period. The Employer has the right to return an employee to his/her operator position anytime during the six (6) month probationary period or the three (3) month evaluation period if the Employer determines the employee’s performance is unsatisfactory. b. Any changes in r eclassification from Operator to Customer Service Representative will not change the employee’s beginning date of accrual for vacation leave, sick leave, or floating holiday leave. c. Operators reclassified to the position of Customer Service Representative will be paid at the first step of the Customer Service Representative Wage Table per Appendix A. d. Operators reclassified to the position of Customer Service Representative may return to their Operator position in accordance with Section 2 below. 2. It is understood that employees accepting non -represented positions with the Employer will be considered non -represented employees and will be subject to all of the Employer's employment rules. The employee may leave the non -represented position and return to their bargaining unit position under the following conditions: a. During the first three (3) months of probation in the non -represented position the employee may voluntarily elect to return to their bargaining unit position without loss of seniority right only oncefor t he position previously occupied; provided the employee has not violated the Employer's rules and regulations. b. After completion of the first (3) three months of probation in the non - represented position but prior to the end of the probationary period, the employee may not elect to return to their bargaining unit position. c. After completion of the first (3) three months of probation in the non - represented position the Employer may return the employee to the employee's former bargaining unit position. If the employee returns during the non - represented probation period as defined in the Employer's Personnel Policy Manual, the employee will not lose seniority for the bargaining unit position previously occupied. d. Any Employee returning to the bargai ning unit after the non -represented probation period will assume the position of least seniority in their former classification. B. SENIORITY 1. Seniority for purposes of work shift and vacation bidding shall be determined by the length of service the e mployee has in the Customer Service Division. New employees will be assigned the next open seniority number upon start of training and will retain this ranking throughout their term of employment in this job. 2. Seniority for a Customer Service Represe ntative position (lead and non -lead classification) shall be defined by the length of continuous service as a Customer Service Representative and be determined by the date upon which the employee became classified as a Customer Service Representative. 3. In the event that the Employer hires more than one Lead Customer Service Representative, the Lead Customer Service Representatives will have separate work shifts from the other Customer Service Representatives. Seniority for bidding on these shifts will be b e based on length of service as a Lead Custome r Customer Service Representative. C. The Employer 4. When employees change classification, they will assume the next open seniority number in their new classification but will retain their original date of hire position date in the d ivision for the purpose of determining reduction in force or recall to work. 5. Seniority for purposes of layoff and recall shall post all jobs seven (7) calendar days prior to be determined by the start date of hire in the general bid selectionCustomer Service Division. All applications for employment shall be time/ date annota xxx upon receipt. The Employer chronological order of applications will notify an determine the seniority order for employees hired on the same day. 6. An employee of their appointed bid time of job posting. General bid selections shall be comple xxx at least seven (7) calendar days prior to job implementation. In lose all seniority credit in the event a new shift option needs to be testedof voluntary or involuntary termination. 7. An employee shall ac crue seniority for job bidding purposes for any authorized leave of absence without pay other than medical leave, the entire posting, bidding and implementation will be completed in a minimum provided such leave of seven absence does not exceed sixty (760) calendar days. D. In the event the employee fails to bid at their appointed date and time, the Employer shall assign a bid to the employee. Such assigned bid shall be as similar as possible to the employee's current bid8. An employee may bid in person, by signed proxy, or by telephone to the Superv isor of Customer Service. E. Jobs shall be posted for general bid two (2) times each calendar year . The Employer has the right to schedule additional general bids. F. If a shift is canceled, the affected employee may displace any other employee with les s seniority. G. If an employee returns to work who is not eligible to bid at the previous general bid, they may displace any other employee with less seniority. Such returning employee shall be assigned a shift for up to fifteen calendar days or until a displacement bid is completed. Such displacement shall not constitute a general bid as defined in section E. above. H. If a Customer Service Representative terminates accrue seniority for any reason, all employees with less seniority will be permitted to bid on the vacan cy created. The vacant shift may first however, be assigned to a Customer Service Representative by the Supervisor for up to 30 authorized medical lea ve of absence without pay provided such leave of absence does not exceed twelve (12) calendar days. In the event that there is more than one shift opening available at the same time, all employees, beginning wit h the first affected employee will be eligible to bid on all open shifts. A displacement bid shall not constitute a general bid defined in Section E. abovemonths.