Common use of Customer Service Response Time Clause in Contracts

Customer Service Response Time. The Contractor shall resolve all customer service issues within 48 hours of submission. Quality Assurance The Contractor shall provide only unused products, unless otherwise agreed to by the State Account Manager. The Contractor shall guarantee its products to be free from defects in materials and workmanship, given normal use and care, over the period of the manufacturer warranty. The Contractor shall repair and/or immediately replace any defective or failed item within the warranty period specified at no expense to the Ordering Agency (including labor, freight both ways, and materials) for products that are returned in accordance with the Returns Section of this Contract. In the event the product cannot be repaired or replaced to the satisfaction of the Ordering Agency, the Contractor shall refund any amounts paid by the Ordering Agency for the product. The terms of this Contract shall supersede any language to the contrary on purchase orders, invoices or other documents provided by the Contractor, manufacturer or other sources.

Customer Service Response Time. The Contractor shall resolve all customer service issues within 48 hours of submission. Quality Assurance The Contractor shall provide only unused products, unless otherwise agreed to by the State Account Manager. The Contractor shall guarantee its products to be free from defects in materials and workmanship, given normal use and care, over the period of the manufacturer warranty. The Contractor shall repair and/or immediately replace any defective or failed item within the warranty period specified at no expense to the Ordering Agency Auditor of State (including labor, freight both ways, and materials) for products that are returned in accordance with the Returns Section of this Contract. In the event the product cannot be repaired or replaced to the satisfaction of the Ordering AgencyAuditor of State, the Contractor shall refund any amounts paid by the Ordering Agency Auditor of State for the product. The terms of this Contract shall supersede any language to the contrary on purchase orders, invoices or other documents provided by the Contractor, manufacturer or other sources.

Customer Service Response Time. The Contractor shall resolve all customer service issues within 48 hours of submission. Quality Assurance The Contractor shall provide only unused products, unless otherwise agreed to by the State Account Contract Manager. The Contractor shall guarantee its products to be free from defects in materials and workmanship, given normal use and care, over the period of the manufacturer warranty. The Contractor shall repair and/or immediately replace any defective or failed item within the warranty period specified at no expense to the Ordering Agency (including labor, freight both ways, and materials) for products that are returned in accordance with the Returns Section of this Contract. In the event the product cannot be repaired or replaced to the satisfaction of the Ordering Agency, the Contractor shall refund any amounts paid by the Ordering Agency for the product. The terms of this Contract shall supersede any language to the contrary on purchase orders, invoices invoices, or other documents provided by the Contractor, manufacturer manufacturer, or other sources.