Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering Agencies with any issues related to, but not limited to, product information, order status, delivery information, backorder information, contracted pricing, Market Basket item availability and ensuring service level compliance.
Appears in 7 contracts
Samples: Professional Services Contract, Master Services Agreement, Master Services Agreement
Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering Agencies with any issues related to, but not limited to, : product information, order status, delivery information, backorder information, contracted pricing, Market Basket item availability and ensuring service level compliance.
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering User Agencies with any issues related to, but not limited to, product information, order status, delivery information, backorder service information, contracted pricing, Market Basket item availability and ensuring service level compliance.
Appears in 1 contract
Samples: Professional Services Contract
Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering Agencies with any issues related to, but not limited to, product information, order status, delivery information, backorder information, contracted pricing, Market Basket item availability scheduling and ensuring service level compliance.
Appears in 1 contract
Samples: Professional Services Contract
Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering Agencies with any issues related to, but not limited to, product information, order status, delivery information, backorder information, contracted pricing, Market Basket item availability and ensuring service level compliance.. Performance Metrics The Contractor shall monitor and fulfill all Performance Metrics. See Exhibit E for Performance Metrics. Problem Resolution
Appears in 1 contract
Samples: Professional Services Contract
Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering Agencies with any issues related to, but not limited to, product information, order status, delivery information, backorder information, contracted pricing, Market Basket QPA item availability availability. Daily inquires such as product deliveries, missing orders, receiving an incorrect item, billing errors, and ensuring service level compliancemost other customer-specific issues may be handled at the Customer Service Team level.
Appears in 1 contract
Samples: Sample Contract
Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering Agencies with any issues related to, but not limited to, product information, order status, delivery information, backorder information, contracted pricing, Market Basket QPA item availability and ensuring service level complianceavailability.
Appears in 1 contract
Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering Agencies with any issues related to, but not limited to, product information, order status, delivery information, backorder information, contracted pricing, Market Basket item availability and ensuring service level compliance.
Appears in 1 contract
Samples: Sample Master Services Agreement
Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering Agencies with any issues related to, but not limited to, product service information, order service/repair status, delivery information, backorder service delay information, contracted pricing, Market Basket item service/repair shop availability and ensuring service level compliance.
Appears in 1 contract
Samples: Master Services Agreement